Operations Manager

2 Hours ago • All levels • Operations

Job Summary

Job Description

VGW is an interactive entertainment company focused on delivering world-class, free-to-play online social games. This role is for an Operations Manager in Malta. The manager will oversee an operations team, lead team leads and agents, and drive improvements in process efficiency, performance, and quality. Key responsibilities include leading a 25-person team through a digital transformation, embedding quality assurance and performance management, collaborating with legal and cross-functional teams for compliance, and managing process improvement initiatives with scalable tools and systems. The ideal candidate will have proven experience in operations management, particularly in sweepstakes, gaming, or promotions, with a strong track record in leading teams in fast-paced, high-compliance environments. A good understanding of customer operations, quality frameworks, and stakeholder engagement is essential, along with experience in managing change and implementing improvements.
Must have:
  • Operations management experience
  • Team leadership experience
  • Customer operations understanding
  • Quality frameworks knowledge
  • Stakeholder engagement skills
  • Change management experience
Good to have:
  • Sweepstakes/gaming/promotions experience
  • SQL knowledge
Perks:
  • Competitive compensation
  • Perks and benefits
  • Flexibility for work-life balance
  • Learning and career advancement opportunities
  • Fun workplace environment
  • In-person and online events
  • Social gatherings

Job Details

Operations Manager

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Operations team in Malta and are currently looking for an Operations Manager to join the team. 

In this role, you will be responsible for overseeing one of VGW’s operations teams, leading team leads and agents, and driving improvements in process efficiency, performance, and quality. You will play a key role in shaping the team culture, managing stakeholder relationships, and helping to guide the team through a transition from manual processes to scalable digital-first processes.

Key responsibilities will include:

  • Leading a 25-person team through a digital transformation process
  • Embedding quality assurance and performance management structures to uplift operational excellence
  • Collaborating with Legal and other cross-functional teams to ensure compliance with regulatory standards
  • Managing process improvement initiatives and introducing scalable tools and systems

What you will bring to the role:

  • Proven experience in operations management, ideally within sweepstakes, gaming, or promotions
  • Proven track record leading teams and uplifting performance in fast-paced, high-compliance environments
  • Strong understanding of customer operations, quality frameworks, and stakeholder engagement
  • Experience navigating evolving systems, with the ability to manage change and implement improvements
  • Data focused, with knowledge of tools like SQL being advantageous 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

 

#LI-JG1

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About The Company

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported.Dive into the exciting world of interactive entertainment with VGW, where we harness technology and creativity to deliver world-class, free-to-play games. Here, you'll find departments dedicated to game development, design, marketing, customer support, and more, all fuelled by creativity and passion for developing online social games.

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