Principal Project Manager

What Your Impact Will Look Like Here

• Influence Without Authority: Influence cross-functional teams without direct authority, fostering a collaborative and results-oriented culture. 
• Change Management: Lead change management efforts to ensure smooth adoption of new processes, technologies, or organizational changes resulting from special projects. Develop and execute communication plans to manage stakeholder expectations and foster buy-in. This should be a hands-on role, requiring a roll-up-your-sleeves attitude. 
• Project Planning and Execution: Lead the planning, execution, and delivery of special projects, ensuring they are completed on time, within scope, and within budget. Develop detailed project plans, assign resources, and monitor progress against key milestones. 
• Stakeholder Management: Engage with executive/ senior leadership and other key stakeholders to ensure alignment with project goals and objectives. Communicate project status, risks, and issues in a clear and concise manner, and manage expectations throughout the project lifecycle. 
• Risk Management: Identify, assess, and mitigate project risks to ensure successful project outcomes. Develop contingency plans and respond proactively to project challenges. 
• Continuous Improvement: Drive continuous improvement in project management processes, tools, and methodologies to enhance the efficiency and effectiveness of the Customer Experience Services organization. 
• Strategic Alignment: Work closely with executive leadership to ensure that all special projects align with the overall strategic objectives of the organization. Provide insights and recommendations to adjust project priorities based on evolving business needs. 
• Budget Management: Develop and manage project budgets, ensuring that all expenditures align with financial targets. Monitor financial performance throughout the project lifecycle and implement cost-control measures as needed. 
• Cross-functional Collaboration: Facilitate collaboration across various departments and functions within the organization, breaking down silos and ensuring that project teams work cohesively toward common goals. 
• Performance Monitoring and Reporting: Develop and implement KPIs to monitor project performance. 
• Innovation and Process Improvement: Continuously seek opportunities to innovate and improve project management processes. Lead initiatives to implement new tools, methodologies, or practices that enhance project delivery. 
• Knowledge Sharing: Create and maintain a repository of project management best practices, lessons learned, and case studies to be shared across the organization. Lead training sessions or workshops to disseminate this knowledge. 

You will love this job if you have

• 10+ years of experience in program/ project management, with a strong focus on leading complex, cross-functional projects in a dynamic environment. 
• Exceptional leadership and team management skills, with the ability to inspire and motivate others to achieve high performance. 
• Strong ability to “connect the dots” across various projects and initiatives, ensuring that all efforts are aligned with the broader organizational goals. 
• Demonstrated capacity for identifying interdependencies, synthesizing information from diverse sources, and making connections that drive strategic outcomes. 
• Demonstrated ability to constructively challenge the status quo, push back on executives when necessary, and advocate for project success while maintaining professionalism and alignment with organizational goals. 
• Strong ability to work independently and take initiative. 
• Experience working in high-pressure environments and managing tight deadlines. 
• Experience working in a Private Equity environment preferred. 
• Strong stakeholder management skills, with the ability to build and maintain effective relationships with executive/ senior leadership and other key stakeholders. 
• Excellent communication and presentation skills, with the ability to clearly articulate project status, risks, and issues to diverse audiences. 
• Experience in risk management and the ability to proactively address project challenges. 
• PMP or similar project management certification is preferred.