Program Manager, Loyalty
Job Summary
Job Description
The Program Manager, Loyalty at Xsolla will develop and execute a comprehensive loyalty program for the gaming community. Responsibilities include creating a strategic vision, implementing multi-faceted programs with rewards and perks, managing budgets, establishing partnerships, collaborating with cross-functional teams, analyzing data to optimize program effectiveness, and communicating with customers. The ideal candidate has 10+ years of loyalty program experience, 5+ years in partnership management, and 5+ years managing a large team (30+). This role requires strong interpersonal and negotiation skills and a deep understanding of the gaming industry.
Must have:
- 10+ years loyalty program experience
- 5+ years partnership management
- 5+ years managing a large team (30+)
- Strong interpersonal & negotiation skills
- Develop strategic vision for loyalty program
- Implement and maintain multi-faceted loyalty program
Good to have:
- Gaming industry experience
Perks:
- 100% company-paid medical, dental, and vision
- Unlimited Flexible Time Off
- 14 paid holidays
- 401k with 4% company match
- Personalized career roadmap
- Professional development opportunities
5 skills required
Job Details
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
We’re incredibly excited to announce a groundbreaking new revenue initiative at Xsolla: a loyalty program tailored specifically for the gaming community! This program is poised to become a vital part of our business, and we need a passionate and talented Loyalty Program Manager to lead the way!
We’re looking for a seasoned professional with a proven track record in crafting and managing successful loyalty programs and collaborating with service providers. If you have experience in the gaming industry, that’s a huge plus as we aim to be the ultimate choice for millions of gamers and customers around the globe!
At Xsolla, we’re a global leader in e-commerce, dedicated to empowering the gaming industry with our powerful suite of tools and services. As pioneers in game commerce, we tackle the challenges of global distribution, marketing, and monetization, helping our partners expand their audiences, boost engagement, and drive revenue.
Fueled by our passion for the intersection of technology and artistry in gaming, our products reach over 200 countries and territories, supporting more than 20 languages and 130 currencies. Since our launch in 2005, we’ve been driven by the belief that everyone deserves an equal opportunity to play.
Join us on this thrilling journey and help shape a loyalty program that will transform the gaming experience for millions! This is your chance to make a lasting impact in the gaming world—let’s make it happen together!
Responsibilities
- Develop a strategic vision for the loyalty program that aligns with the company's business objectives and enhances the overall customer experience
- Create, implement, and maintain a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
- Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
- Manage budgets and financial expectations of the loyalty program
- Update product vision and strategy quarterly and maintain a product development roadmap on portfolio and program levels
- Grow existing team and hire new experts a strong team to drive growth and align with the business strategy
- Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
- Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
- Continuously improve cross-domain interactions between domains and products
- Develop and execute targeted communication strategies to engage and educate customers about the loyalty program
- Implement personalized communication tactics, including email campaigns, social media initiatives, and in-game messaging, to drive participation and loyalty
- Regularly analyze key performance indicators (KPIs) to measure the success of the loyalty program
- Utilize data-driven insights to identify areas for improvement and implement optimization strategies to enhance program effectiveness
- Identify and establish strategic partnerships to enhance the value proposition of the loyalty program
- Negotiate and manage relationships with external partners to expand the program's offerings and benefits
- Align with the Executive team leads to meet market and stakeholder expectations
Requirements
- Bachelor's degree in marketing, business, or a related field; Master's degree preferred
- 10+ years of experience in loyalty programs
- 5+ years of experience in partnership management
- 5+ years experience as a people manager of a significant team size (~30+)
- Excellent interpersonal and negotiation skills
- Team player, fast learner, and highly flexible
At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date.
Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.
ABOUT XSOLLA:
Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.
PHYSICAL DEMANDS:
The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.
Xsolla is committed to ensuring the privacy and security of all information collected during hiring. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com.
Longevity Opportunity Vision Enjoy the game!
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
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