Sales Associate

2 Minutes ago • All levels • Sales

Job Summary

Job Description

Join the Trek Family as a Sales Associate, creating best-in-class experiences for customers. This role involves delivering amazing hospitality, driving customer satisfaction, and supporting daily operations. We seek passionate, customer-focused individuals with great energy. You don’t need to be a bike expert; your energy, curiosity, and commitment to excellent customer service are what matter most. Be part of a team changing the world by getting more people on bikes.
Must have:
  • Deliver amazing hospitality and drive a great customer experience.
  • Support daily operations and hit individual goals.
  • Use Guide Sales Process to connect customers with products.
  • Develop sales and customer service skills through training and experience.
  • Follow up on quotes and lead list communications.
  • Participate in daily huddles and debriefs.
  • Make customer-focused decisions to create positive experiences.
  • Respond to phone calls and store emails professionally.
  • Assist with UBG/Warranty cases.
  • Learn about Trek bikes, components, apparel, and technology.
  • Maintain Trek University Guide Status.
  • Help with store opening/closing and operate Ascend POS.
  • Complete end-of-day cash-up.
  • Execute responsibilities as directed by the Store Manager.
  • Wear the Trek uniform and present professionally.
  • Complete the Daily Task List.
  • Maintain product displays and merchandising.
  • Perform weekly Cycle Counts for inventory accuracy.
  • Assemble or pre-assemble new bikes.
  • Keep the showroom and back-of-house clean and organized.
Perks:
  • Competitive Pay and Bonus Opportunities
  • Supportive, Team-Driven Culture
  • Ongoing Training and Career Development
  • Wellness and Mental Health Focus
  • Exclusive Staff Discounts
  • Community Involvement
  • Fun, Energetic Work Environment

Job Details

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused Sales Associates with great energy and a love for helping others to create best-in-class experiences in our stores.

We are currently hiring for casual team members across multiples store in Melbourne.

A Bit About Us

At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.

We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

Why Trek?

We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.

  • Competitive Pay and Bonus Opportunities
  • Supportive, Team-Driven Culture
  • Ongoing Training and Career Development
  • Wellness and Mental Health Focus
  • Exclusive Staff Discounts
  • Community Involvement
  • Fun, Energetic Work Environment

About the Role

As a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.

Sales & Hospitality

  • Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
  • Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
  • Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion.
  • Participate in daily huddles and debriefs to stay aligned with the team.
  • Make customer-focused decisions and do the right thing to create positive experiences.
  • Respond to phone calls and store emails with professionalism and helpfulness.
  • Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.

Product Knowledge

  • Learn about Trek bikes, components, apparel, and technology.
  • Maintain Trek University Guide Status by completing required learning modules and continuing education.

Store Operations

  • Help with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.
  • Execute responsibilities as directed by the Store Manager.
  • Wear the Trek uniform and present yourself to Trek’s professional standard.

When Not with Customers, You’ll Help:

  • Complete the Daily Task List.
  • Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
  • Perform weekly Cycle Counts for inventory accuracy.
  • Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
  • Keep the showroom and back-of-house clean, organized, and efficient.

What We’re Looking For

You don’t need to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.

You bring:

  • A positive, can-do attitude
  • Excellent communication and teamwork skills
  • A desire to grow through feedback and learning
  • Problem-solving skills and customer-first thinking
  • Attention to detail and reliability
  • Basic computer proficiency

Ready to Ride with Us?

If you're energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!

Learn more about us https://www.trekbikes.com/b2b/au/en_AU/careers/

Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Melbourne, Victoria, Australia

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Sales Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Castelldefels, Catalonia, Spain (On-Site)

Haryana, India (On-Site)

Sheffield, England, United Kingdom (On-Site)

Haryana, India (On-Site)

Melbourne, Victoria, Australia (On-Site)

New York, United States (On-Site)

Melbourne, Victoria, Australia (On-Site)

Issaquah, Washington, United States (On-Site)

Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug