Sales Ops Analyst

As part of the Worldwide Revenue Operations team, this individual will enhance the effectiveness and efficiency of our Renewals organization by partnering closely with leaders across Renewals, Sales, and Operations. 

Sprinklr has a strong culture of data-driven decision making, and this role—alongside the broader Revenue Operations team—serves as a center of expertise for the Renewals function. The ideal candidate brings a strong foundation in reporting, analysis, and process optimization across key areas such as pipeline, productivity, forecasting, renewals, consumption, and adoption. 

This individual will work cross-functionally with stakeholders from Operations, Sales, Finance, Marketing, and the Senior Leadership Team. 

Key Responsibilities 
 

Business Reporting & Insights 

• Develop and maintain dashboards, reports, and presentations to communicate performance trends, forecasts, and KPIs. 

• Deliver insights and strategic recommendations to influence leadership decisions. 

• Analyze metrics such as renewal rates, churn, expansion, and product adoption. 
   

Renewals Strategy & Support 

• Support the Renewals team with deal-level analysis, exception handling, and quote-to-cash inquiries. 

• Identify and drive improvements in Renewals workflows, tools, and business processes. 

• Contribute to strategic planning by delivering key analysis to inform goals and go-to-market decisions. 
   

Territory, Quota & Compensation 

• Design and manage territory assignments in partnership with Sales Operations and Planning. 

• Support quota setting, coverage modeling, and mid-year adjustments. 

• Administer quota assignments in alignment with compensation plans and system tools (e.g., Salesforce, Xactly). 

• Collaborate with Sales Compensation to ensure fair, goal-aligned performance metrics. 
   

Cross-Functional Enablement 

• Partner with Systems, Finance, and Sales Operations to ensure data integrity and process consistency. 

• Lead or support business initiatives impacting tooling, policies, reporting, and Renewals performance. 

• Translate strategic initiatives into actionable plans with measurable outcomes. 

Skills & Competencies 

• Strong analytical skills and ability to synthesize data into clear, strategic recommendations. 

• Comfortable working through complex problems and becoming a subject matter expert. 

• High attention to detail, accuracy, and ownership. 

• Effective communicator across all levels of the organization. 

• Ability to thrive in a fast-paced, evolving environment with multiple priorities. 

• Creative problem-solver with a proactive and self-motivated approach. 

Qualifications 

• BA/BS degree or equivalent experience. 

• Experience in Revenue Operations, Sales Operations, Business Operations, Finance, or Consulting. 

• SaaS or recurring revenue/subscription business background preferred. 

• Proficient in Salesforce and Microsoft tools; experience with Power BI or similar analytics tools a plus. 

• Experience with data transformation, reporting, and visualization to support decision-making.