Senior Institutional Account Manager

Who We Are

About the Opportunity

What You’ll Be Doing

• Lead and manage a regional team of experienced professionals, fostering collaboration and maintaining high-performance standards.
• Prioritize and structure high-level deliverables, breaking them down into actionable tasks and ensuring accountability.
• Serve as the primary point of contact for institutional clients, providing exceptional support by understanding client goals, challenges, and industry nuances.
• Build long-term relationships and establish trust with clients through proactive engagement and solution-oriented approaches.
• Collaborate with internal teams to address client inquiries, resolve pain points, and ensure seamless support.
• Leverage knowledge of crypto markets, OTC processes, and client workflows to identify opportunities for product adoption and client growth.
• Identify upselling and cross-selling opportunities to expand product usage and align solutions with client requirements.
• Analyze client feedback and market dynamics to propose innovative solutions that contribute to revenue growth and account expansion.

What We Look For In You

• Strong understanding of crypto markets, client workflows, and OTC processes.
• Proven ability to engage and support institutional clients effectively.
• Deep knowledge of OKX products and their differentiators in the market.
• Critical thinking and solution-oriented mindset to proactively address client challenges.
• Ability to anticipate client needs and work with internal teams to propose tailored solutions.
• Demonstrated leadership skills with the ability to inspire and guide teams to achieve OKRs.
• Resilient and capable of maintaining composure in dynamic and ambiguous environments.
• Strong verbal and written communication skills with the ability to adapt across communication channels.
• Willingness to work flexible shifts, including weekends as needed, but not exceeding 5 days per week.
• Proficiency in English required; additional languages are a plus.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!