Senior Legal Operations Program Manager

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. As Senior Legal Operations Program Manager, you will be charged with implementing innovative solutions that increase efficiency, reduce costs, and provide strategic value to the business. You'll be instrumental in developing a data-driven approach to legal operations that aligns with Eventbrite's growth trajectory and enables the legal team to serve as trusted business partners across the organization.

THE TEAM

The Eventbrite legal team is a small but mighty team with a collegial atmosphere and a commitment to learning and development. We are trusted partners to the entire company, providing practical business-oriented guidance that protects our company as it grows and evolves. As a member of the legal team, you'll have the opportunity to actively contribute to that growth by transforming our legal operations function from the ground-up.

THE ROLE

This is a generalist role that involves managing and supporting projects across the full range of subject matters supported by the legal team. Your work will shape the future of our legal department while directly contributing to Eventbrite's continued success through scalable solutions that span the department and key stakeholders.

YOU WILL: 

• Independently identify and implement process improvements, technology solutions, and automation opportunities to streamline operations, reduce costs, and drive impact across the legal department and business
• Respond to legal matters, including liens, levies, garnishments, subpoenas and other legal processes, and ensure efficient processes for tracking and timely compliance 
• Oversee and manage our insurance program  
• Lead our global entity maintenance program, ensuring timely and compliant management of our international corporate entities, including coordinating annual filings, maintaining corporate records, and collaborating with internal stakeholders and external service providers
• Manage legal software and tech solutions end-to-end, from selection and procurement through implementation and optimization 
• Drive execution of legal department strategic initiatives, including those relating to budgeting, policy updates, and operational improvements 
• Oversee the legal department’s billing ecosystem, including management of our e-billing platform, enforcement of billing guidelines, spend analytics, and collaboration with finance to ensure accurate forecasting 
• Manage relationships with external vendors and legal service providers, ensuring cost-effectiveness, performance accountability, and alignment with department objectives
• Assist with developing and implementing the annual budget and tracking expenditures
• Lead legal team people processes such as onboarding new employees and contractors, planning team meetings and offsites, and providing assistance as requested on special projects
• Coordinate the drafting and distribution of internal guides, resources, and form documents 
• Develop and maintain internal Legal Department Intranet page and content 
• Create and implement metrics, tracking systems, feedback loops, and OKRs to measure legal department effectiveness and demonstrate value to the business  
• Develop and implement systems and workflows for contract management and commercial contract matters
• Assist with creation and maintenance of contract templates, checklists, and playbooks
• Track contractual obligations and commitments
• Cross-functional coordination for compliance and contract matters
• Support Sales, Procurement & Commercial Legal on contract processes and matters
• Execute on and assist in optimizing diligence processes related to sales agreements

THE SKILL SET

•   Bachelor’s degree  
•   5+ years of legal operations experience 
•   Proven ability to manage projects, set priorities, and meet deadlines in a fast-paced environment
•   Expert at analyzing data, identifying problems and developing solutions 
•   Excellent written and verbal communication skills, with the ability to collaborate effectively with others
•   Strong technical skills and understanding of legal systems, tools and technologies
•   Strong financial acumen, including experience in budget management and planning, as well as experience managing legal billing   
•   Vendor management experience, including RFP and implementation process
•   Ability to adapt to changing priorities and business needs

BONUS POINTS

• Experience in building a legal operations function from the ground up
• Knowledge of industry trends in legal technology
• Both in-house and law firm experience