Senior Professional Services Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking an attentive and goal-oriented person to join us as a Senior Professional Services Engineer.

The Senior Professional Service Engineer (PSE) works as a member of the delivery team for remote product implementation, configuration, and integration of the NICE platform. The PSE is expected to provide technical expertise and contribution in technical aspects of the project. The PSE will work with the project team from the sales to services transition through project closure.

How will you make an impact?

• Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
• Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
• Ensure that all components of the technical architecture are properly integrated and implemented.
• Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
• Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
• Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
• Conduct systems testing for performance and reliability.
• Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
• Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
• Effectively manage time, maintain regular communication, and updates to both customer and management.
• Flexibility towards after hours and weekend activities.
• Document and add lesson learned and resolutions to the NiCE Knowledge Base
• Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.

Have you got what it takes?

• Minimum 2 years’ experience with Product implementation & integration.
• Excellent English verbal and writing communication skills
• Microsoft SQL Server Installation and Configuration
• Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
• Maintenance – Backups and Recovery, Security
• Network Principles – 7 Layer OSI Model, TCP, UDP
• Microsoft Windows Server Installation and Configuration – IIS
• Network Devices – NICs, Switches, Routers
• Troubleshooting – Sniffers and various other Network Testing and Analysis tools
• Scripting – Basic Query and Update knowledge
• Well versed with Customer engagement.
• Understanding Project Delivery working model & terms.
• Excellent communication and problem-solving skills
• Team Player – Proven ability to work in a team environment
• Ability to communicate with multi-cultural teams in other countries
• Able to learn and adapt a new technology independently and fast.
• Able to work in dynamic environments.
• Works methodologically and follows process
• Experience with Networking and IP/SIP communication analysis, strong telephony background, knowledge in IP communication
• Experience with Advanced Solutions – Recording/Telephony Integrations (PBX- Switch and ACD Vendors – Avaya, Cisco, MS Teams, and Amazon Connect), MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred)
• E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
• CCNA and MCSE Certifications preferred
• AWS, Azure, VMWare, and Citrix certifications and/or experience are a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!