Senior Sales Business Retention Associate

1 Month ago • 2 Years + • Business Development

Job Summary

Job Description

As a Senior Sales Business Retention Associate, you will perform inside sales activities related to the existing customer base. Your primary responsibility is to secure software product renewals, increase revenue through upselling, and deliver on annual price increases. You will also be responsible for generating leads and forwarding them to the appropriate sales channels. This role involves understanding tax and accounting software products, managing renewal cycles, and handling add-on sales activity. Additionally, you will manage high-profile accounts for tax compliance. This is a hybrid position requiring weekly work from the Kennesaw, GA office.
Must have:
  • Experience in sales/account management or customer-facing roles.
  • Experience using online presentation tools (MS Teams/WebEx).
  • Excellent verbal and written English language skills.
Good to have:
  • B2B retention/renewals or inside sales experience with SaaS/software.
  • Formalized sales training.
  • Working knowledge of Tax & Accounting industry and Audit principles.
  • Proficiency with Salesforce.com or other CRM application.

Job Details

***This a hybrid position requiring working from our Kennesaw, GA office on a weekly basis*** Wolters Kluwer Tax and Accounting North America invites individuals who are passionate about helping to create the future of tax and accounting to join our team! As a Sr. Sales Business Retention Associate for Wolters Kluwer Tax & Accounting; you will perform inside sales activities related to the existing customer base. Your primary responsibility is to secure the various software product renewals, increase revenue through upselling and delivering on annual price increases. Additionally, you will be responsible for generating, uncovering and forwarding leads to the appropriate sales channels. You will report to the Manager, Sales Business Retention – Tax & Accounting North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Learns full line of Tax & Accounting software products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients
  • Handles renewal activity for Tax & Accounting software customers to effectively promote and facilitate a positive renewal environment for the customer
  • Handles add-on sales activity and other sales services
  • Executes the sales process for Tax & Accounting Software products and services by staying fully informed of the prescribed sales process
  • Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and presents to management for implementation consideration
  • Effectively tracks and manages renewal cycles throughout the year
  • Manages additional high-profile accounts for tax compliance
  • Other duties as assigned by Manager/Supervisor
QUALIFICATIONS Education: BS/BA degree in a business-related field; Or if no degree, equivalent years of relevant work experience Minimum Experience:
Two or more years of experience in a sales/account management, customer service or customer facing role including:
  • Experience using online presentation tools (MS Teams/WebEx)
  • Excellent verbal and written English language skills
Preferred Experience:
  • 2 or more years of B2B retention/renewals or inside sales experience working with an intangible product; preferably SaaS/software subscription based products
  • Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module)
  • Working knowledge of Tax & Accounting industry and Audit principles, practices and terminology
  • Proficiency with Salesforce.com or other comparable CRM application
Additional Skills, Knowledge & Abilities:
  • Demonstrated ability to work independently and meet deadlines consistently with minimal supervision
  • Demonstrated ability to create positive working relationships with customers, co-workers and leaders
  • Strong customer service and interpersonal skills
  • Good organizational skills and ability to prioritize work effectively to meet business needs
  • Ability to work flexible schedule and manage overtime as required meeting objectives during peak season
#LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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