Senior Salesforce Administrator

The Role

We’re looking for a Senior Salesforce Administrator to join our Sales Operations team and help elevate our evolving Salesforce ecosystem. In this role, you’ll drive efficiency and usability across the platform, provide hands-on support for end users in Sales and Support, and play a key role in refining existing processes and launching new integrations. You'll collaborate across teams that rely on Salesforce—spanning the entire customer journey from lead generation to onboarding and support. The ideal candidate is a proactive problem-solver with strong communication skills, a knack for simplifying complexity, and a comfort with fast-paced change.

What You'll Do

• Build, update, and manage Salesforce automations (Flows, Validation Rules, etc.) across Standard and Custom objects to streamline workflows and improve user efficiency across Sales Cloud and Service Cloud.
• Configure and maintain user access (Profiles, Roles, Permission Sets, Sharing Rules).
• Troubleshoot and resolve user and system issues in real time, supporting teams across Sales, Customer Success, and Support.
• Collaborate with internal System Admins and cross-functional stakeholders on Salesforce projects, enhancements, and integrations.
• Partner with external Salesforce contractors to scope, review, and implement technical solutions, ensuring alignment with internal standards and business needs.
• Maintain and optimize third-party Salesforce integrations (e.g., outreach tools, Groove, support platforms, data providers), ensuring stability, performance, and compatibility with platform updates.
• QC and test complex automations, data flows, and configurations created by teammates or external partners.
• Own data hygiene and maintenance efforts—develop and enforce processes to ensure data accuracy, deduplication, and field standardization while upholding Salesforce security best practices and protecting sensitive customer and business data.
• Stay current on Salesforce releases, new features, and best practices to recommend improvements and ensure our instance evolves with business needs.

Who You Are

• 5+ years of experience as a Salesforce Administrator, with a current Salesforce Administrator Certification (Advanced Administrator certification is a plus).
• Hands-on experience with Sales Cloud and Service Cloud, and a strong understanding of how these platforms support the end-to-end customer journey.
• A passion for creating efficiency through Salesforce declarative tools, especially Flows, and a strong eye for scalable automation.
• Deep knowledge of Profiles, Roles, Permission Sets, Sharing Settings, and Security Settings to effectively manage user access and system integrity.
• Solid understanding of the sales process in Salesforce, from Lead to Opportunity to Quote; experience with CPQ and supporting SaaS products is a strong plus.
• Comfortable working with relational data models; experience working with education data or K-12 institutions is a plus.
• Proficiency with tools like Salesforce Workbench, SOQL, and Data Loader; experience supporting workflows in Service Cloud is highly desirable.
• A self-starter who thrives in a fast-paced, dynamic environment, balancing multiple priorities while maintaining attention to detail