Account Manager

7 Hours ago • 3 Years +

Job Summary

Job Description

The Account Manager (AM) will manage a group of high-revenue and high-growth SMB merchants, ensuring their business expands on the GoFood platform. Key responsibilities include building relationships, understanding merchant needs, providing advice, conducting business reviews, and identifying growth opportunities. The AM will also monitor competitors, onboard new merchants, support city projects, and ensure timely submission of documents and address merchant complaints. The role involves attending training and developing skills, and requires strong communication, negotiation, and analytical skills. This role focuses on growing merchant businesses within the GoFood platform by building relationships, providing advice, and ensuring the merchants' success. This role also requires to identify and grow merchants in the respected portfolio.

Must have:

3+ years relevant experience, preferably in FMCG/Tech/Bank
Strong network and knowledge of the region
Excellent communication and negotiation skills
Fact-based and number-oriented individual
Comfortable working under pressure
Self-motivated and results-driven approach

Good to have:

Has business sense and good understanding of markets
Existing relationship with key partners

4 skills required

4 skills required for this role

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Job Details

About the role:

Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.

What you will do:

Actively relate to Leads provided through Motion Standard and Virtual Engagement.

Routinely provide feedback to merchants by making Report modules always conducting Business Reviews. and actively penetrate promos and ads from leads that are their responsibility.

Determine the problems faced by merchants and help solve them, including identify and grow merchants in the respected portfolio as the future growth driver, those related to troubleshooting, document changes or adding new outlets, entities or brands.

Actively observe competitor movements and market movements.

Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.

Actively support the city's focus projects (Merchant Partnership, Assortment, etc).

Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.

Routinely attend training, socialize new products and develop skills.

What you will need:

At least 3 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Bank/Tech company and preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region.

Has business sense and have good understanding of the markets, customers, and competitors.

Has existing relationship or able to bridge, develop, and maintain good relationship with key partner.

Excellent communication and negotiation skills.

Fact-based/number-oriented individual and able to interpret data to make practical data-driven decisions.

Comfortable working under pressure in a fast-paced and ambiguous environment.

Self-motivated with a results-driven approach.

Willing to be placed anywhere in Gojek area of operations.

About the team:

Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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