This role involves analyzing complex business systems and transaction flows related to the sale, enrollment, and billing of service and/or insurance products. The goal is to improve customer experience, increase operational efficiency and scalability, reduce churn, and mitigate business risk. You will analyze unexpected results to identify root causes and assess the financial or customer impact of problems. You will collaborate with cross-functional teams to address these issues, advocate for solutions, and project manage process and system changes to prevent future exceptions. Taking ownership and leading project management activities is key to ensure timely delivery, cross-functional alignment, and effective execution from design through implementation. You will connect strategic goals with tactical actions, systems, and operations objectively. Presenting findings, risk assessments, cost impacts, customer impacts, and resolution paths to leadership is also a crucial part of this role. Additionally, you will contribute to the design of scalable and robust system architectures for new business initiatives, ensuring alignment with technical and business requirements, identifying risks and opportunities, and delivering solutions that drive customer satisfaction and long-term value.