Community Experience Specialist

• Sustaining Donor Engagement & Stewardship
• Build meaningful relationships and contribute to strong retention of monthly partners through mission-aligned, personal and timely partner care which may include: handwritten notes, postcards, phone calls, emails, SMS text messages, virtual events and additional consistent onboarding and stewardship touchpoints.
• Build a strong giving community by supporting continuous process improvement efforts designed to enhance donor experience and retention.
• Collect testimonials that reflect the impact of giving and inspire generosity.
• Support development of personalized donor communications and updates—including emails—that demonstrate the tangible difference Path donors make and keep them connected to World Relief’s impact.

• Donor Acquisition Support
• Support lead nurture strategies and help execute and improve onboarding experiences that create a strong first impression and inspire ongoing support.
• Assist in the execution of digital, phone and mail campaigns designed to attract new monthly partners to The Path.
• Collaborate with The Path Manager and broader marketing team to generate creative ideas for increasing Path partner acquisition and conversion rates.
• Apply data insights—such as engagement metrics, open rates and donor behaviors—to refine tactics under The Path Manager’s strategic direction.

• Campaign & Event Coordination
• Assist in planning and executing virtual partner events, including managing invitations, RSVPs, technical setup and post-event communications.
• Partner with the Events team to ensure timely and effective coordination of Path deliverables for event-related activities.

• Donor Database, Reporting and Task Management
• Maintain clean and accurate donor records for The Path community in Raiser’s Edge.
• Assist with segmentation, list generation and reporting to support both engagement and acquisition efforts.
• Monitor insights from Path-related campaigns and donor touchpoints to help inform future approaches.
• Coordinate with The Path Manager and Operations team to ensure that Path related activities are properly tracked and updated in the project management system, Asana.

• Internal Collaboration
• Work closely with The Path Manager and across the Marketing team to execute high-quality donor experiences.
• Engage in cross-team collaboration to help convert one-time donors into recurring monthly partners.
• Please note this job description contains only a partial listing of duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• A person of integrity who is deeply committed to valuing people and partnership from a wide variety of cultures
• Customer service-minded with a high commitment to excellence
• Tenacious follow-through and relentless attention to detail in a fast-paced environment
• Flexible and willing to adapt to changing work priorities often brought on by emerging humanitarian crises
• Creative thinker and problem solver who eagerly embraces a continuous process improvement mindset
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• Extremely personable and engaging—comfortable with phone and video interaction
• Strong written and verbal communication skills rooted in empathy, clarity and compassion
• Highly collaborative, team-oriented and mission-minded
• Comfortable using data insights (e.g., giving trends, engagement metrics, open rates) to help guide tactical execution
• Donor experience and/or customer care experience required
• Bachelor’s degree

• Proficient in email automation and strategy (preferably with HubSpot)
• Experienced in donor management platforms (ie Raiser’s Edge)
• Proficient in Microsoft Office Suite (Excel, Outlook, Word)
• Comfortable using SharePoint for cross-team communication and document management
• Familiarity with Canva for light content creation and visual storytelling
• Experience using Asana or similar project management platforms to track tasks, campaigns and deadlines

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.