Content Workflow Administrator

Job Description:

Content Workflow Administrator
Location: Bedminster Down, onsite
Salary: £23,907 + Benefits

Hours: Monday - Friday, 37.5 hours

Welcome to Likewize

At Likewize, we are on a mission to protect and support the world’s technology. As a global leader in insurance, repair, sustainability, and tech support solutions, we serve over a billion customers across 30 countries, solving more than 250 million problems each year.

From lost and stolen devices to complicated tech issues, we’re the behind-the-scenes heroes who keep the digital world running for some of the world’s largest brands, telcos, and banks.

Position summary

We’re looking for an organised, detail-driven Workflow Administrator to join our fast-paced team. This role is central to ensuring the smooth and effective management of content workflow tickets via JIRA. You will triage and allocate incoming requests, maintain clear status tracking, and collaborate closely with internal teams to drive resolution and process efficiency.

Key Responsibilities

• Review and triage new tickets raised by internal stakeholders and clients

• Ensure all necessary information is provided and tickets are correctly categorised

• Allocate tickets to appropriate teams in line with roadmap priorities

• Collaborate with the Content Planner to manage priorities effectively

• Maintain accurate ticket statuses and categories within JIRA

• Identify and remove blockers by liaising with relevant teams

• Monitor ticket progress, ensuring timelines are met

• Act as a central point of contact for all workflow-related updates

• Provide timely communication on ticket status and progress

• Escalate delays or issues to relevant stakeholders as neede

• Identify trends or recurring issues in ticket workflows and propose solutions for process optimisation.

• Ensure the workflow management process evolves to meet the needs of the business and stakeholders. 

• Conduct ad hoc administrative tasks and optimisation requests as required, supporting agile responses to evolving business needs and contributing to workflow efficiency. 

• Respect the value of information by following Likewize's data protection / information security policies and procedures

About You

Experience & Skills

• Previous experience with JIRA or similar workflow management tools

• Experience in workflow, project coordination, or administrative roles

• Strong organisational and multitasking skills

• Excellent communication and stakeholder engagement skills

• High attention to detail and ability to prioritise effectively

• Proactive, solutions-focused, and self-motivated

• Comfortable working independently and in a team

• Flexible and adaptable to evolving business needs

What do we offer?
At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ready to help us keep the world connected?
Apply today and join a company that’s transforming the future of technology.

Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.