Customer Support (office based):

• Provide first-level customer support through email and online support channels; handle inquiries related to orders, returns, payments, and product information
• Assist customers with troubleshooting and finding solutions; ensure timely and satisfactory resolutions
• Coordinate with other teams to resolve complex issues while maintaining communication with the customer

Order and Inventory Management:

• Assist in processing and managing orders across platforms like Shopify, Amazon, and Etsy
• Monitor and help manage inventory levels to ensure product availability
• Help with updating product listings, pricing, and descriptions as required

Platform Maintenance and Support:

• Maintain and update e-commerce platforms; ensure product pages, promotions, and banners are accurate and current
• Collaborate with the e-commerce team to identify and resolve any technical or operational issues

Customer Feedback & Insights:

• Gather and document customer feedback to help improve the overall e-commerce experience
• Assist in creating FAQs and other support documentation
• Monitor daily reviews and report negative ones to the appropriate team

Support E-Commerce Promotions & Campaigns:

• Assist with executing e-commerce promotions and campaigns; ensure proper setup and alignment across all platforms
• Help prepare for sales events by ensuring accurate pricing, inventory, and promotional materials

Administrative Support:

• Assist with administrative tasks such as preparing sales reports, processing refunds, and managing customer records
• Maintain accurate and up-to-date customer interaction logs in the CRM system

• English proficiency is essential for communication with the team and external partners
• Prior experience in customer support, e-commerce, or order management
• Strong communication skills (written and verbal)
• Familiarity with Shopify, Amazon, Etsy, or similar e-commerce platforms
• Ability to multitask and handle customer inquiries efficiently
• Detail-oriented with strong problem-solving skills
• Experience with CRM systems and order management tools is a plus

• Participation in great projects
• Friendly atmosphere in mid-sized international company
• Possibility of professional growth
• Health insurance and annual health check
• Annual bonus based on your performance
• Annual leave up to 15 days
• Workplace refreshments (coffee, tea, fruit, etc.)
• All our games for free