Indirect Tax - Research and Support Analyst

Job Description:

Job Summary:

We are seeking a dedicated and detail-oriented Tax Support Specialist to join our team. This role is a unique combination of providing exceptional support by responding to customer tickets and conducting thorough tax research. The ideal candidate will have a strong background in customer service and a solid understanding of tax regulations and compliance.

Key Responsibilities:

• Respond to customer inquiries and support tickets in a timely and professional manner.
• Provide accurate and comprehensive solutions to customer issues related to tax matters.
• Conduct in-depth tax research to resolve complex tax-related queries and provide detailed explanations to customers.
• Stay updated with the latest tax laws, regulations, and compliance requirements.
• Collaborate with other departments to ensure consistent and accurate information is provided to customers.
• Document and maintain records of customer interactions and tax research findings.
• Assist in the development and improvement of support processes and resources.

Qualifications:

• Proven experience in customer support or a similar role.
• Strong knowledge of tax regulations and compliance.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong analytical and problem-solving skills.
• Proficiency in using support ticketing systems and tax research tools.

Preferred Qualifications:

• Experience with tax software and support ticketing systems.
• Familiarity with various tax jurisdictions and tax laws.

EDUCATION AND TRAINING:

• Bachelor’s degree in accounting, Taxation, Finance, data science or similar degree required

• Obtained or actively pursuing one or more of the following: Juris Doctorate (J.D.), master’s in taxation, MBA, CMI or CPA certification (active or inactive) preferred.

• O Series certification preferred

• Two (2) plus years in a multi-jurisdictional environment with emphasis on Indirect Tax

• Strong experience with research tools such as CCH, Lexis-Nexis, BNA, RIA, etc.

• Industry or consulting experience a plus.

• Experience with Vertex or other tax engines a plus

• Or equivalent combination of education and/or experience