IT Helpdesk

Description

This position is 100% on site

We’re looking for a proactive IT Help Desk Technician to support our growing team. You’ll work closely with our Senior IT Administrator, assisting internal users, resolving Wi-Fi and basic network connectivity issues, and ensuring a seamless and friendly tech support experience.

This role is ideal for someone with foundational IT knowledge—but more importantly, someone who brings positive energy, professionalism, and a true white-glove service mindset. You’ll be the go-to presence for IT support in the office.

What You'll Be Doing

• Serve as the first point of contact for IT support via in-person, email, chat, and phone
• Troubleshoot and resolve Wi-Fi and LAN connectivity issues
• Set up, maintain, and support end-user devices (Windows/macOS), printers, and peripherals
• Assist the Sr. IT Admin with escalated tickets and basic infrastructure maintenance
• Document support interactions and update internal knowledge bases
• Help onboard new employees with IT setups and orientation
• Provide solutions-oriented support in every interaction

Requirements

What We’re Looking For

• 1–3 years of experience in IT support, help desk, or desktop support roles
• Intermediate English level
• Basic understanding of Wi-Fi, LAN networking, and troubleshooting techniques
• Familiarity with both Windows and macOS operating systems
• Experience using help desk/ticketing platforms (e.g., Zendesk, Freshservice, Jira)
• Technical degree, diploma, or ongoing studies in IT, Computer Science, or a related field
• Excellent interpersonal skills—a great communicator with a customer-first approach

Nice-to-Haves (but not required)

• CompTIA A+, ITIL Foundation, or similar certifications
• Experience supporting mobile devices or small office networking equipment

Benefits

What We Offer

• Competitive salary
• Full-time and permanent position
• Flexible work schedule
• Growth opportunities
• Health Insurance
• Private Pension
• Meal voucher
• Life Insurance
• Transportation voucher