IT Helpdesk

This position is 100% on site

We’re looking for a proactive IT Help Desk Technician to support our growing team in São Paulo. You’ll work closely with our Senior IT Administrator, assisting internal users, resolving Wi-Fi and basic network connectivity issues, and ensuring a seamless and friendly tech support experience.

This role is ideal for someone with foundational IT knowledge—but more importantly, someone who brings positive energy, professionalism, and a true white-glove service mindset. You’ll be the go-to presence for IT support in the office.

What You'll Be Doing

• Serve as the first point of contact for IT support via in-person, email, chat, and phone
• Troubleshoot and resolve Wi-Fi and LAN connectivity issues
• Set up, maintain, and support end-user devices (Windows/macOS), printers, and peripherals
• Assist the Sr. IT Admin with escalated tickets and basic infrastructure maintenance
• Document support interactions and update internal knowledge bases
• Help onboard new employees with IT setups and orientation
• Provide solutions-oriented support in every interaction