Post Production Desktop Support Technician

1 Month ago • 3 Years + • Product Management

Job Summary

Job Description

Advanced Systems Group, LLC (ASG) is seeking a full-time Post Production Support Technician to support creative teams in a fast-paced media environment. The role involves onboarding and offboarding employees, setting up and troubleshooting MacOS workstations, and providing technical support for post-production workflows. Responsibilities include managing support tickets, escalating complex issues to system administrators, and supporting high-performance video infrastructure. The technician will troubleshoot creative applications such as Adobe Creative Cloud, Final Cut Pro, Cinema 4D, and Maya, ensuring optimal performance of artist workstations and providing excellent customer service. This is an on-site position based in Culver City, California.
Must have:
  • 3+ years of experience supporting creative professionals
  • Experience with MacOS-based computers
  • Hands-on technical experience with Ethernet/Fibre networks
  • Experience managing IT support tickets
  • Strong troubleshooting skills for creative software
  • Ability to set up and configure workstations
  • Excellent communication and documentation skills
  • Time management and prioritization skills
  • Positive, solution-oriented attitude
Good to have:
  • Apple Genius or Apple Store experience
  • Knowledge of Jamf and Apple device management
  • Familiarity with Xsan/StorNext SAN environments
Perks:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Life insurance
  • 401k
  • Paid time off

Job Details

Description

About Us:          
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.       
We Are Looking For:

We seek a full-time Post Production Support Technician
who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production workflows, and high-performance video infrastructure. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding employees, managing support tickets, escalating complex issues, and ensuring smooth operations for creative teams.

You will work directly with motion graphics, post-production, and creative teams within a leading technology company’s creative division, supporting Mac-based workstations, creative software, and storage environments. You’ll be backed by a team of experienced system administrators and IT professionals to ensure a seamless user experience and top-tier technical support. This is a full time, onsite position. Candidates must live in the Culver City area.

Job Responsibilities:
  • Onboard and offboard creatives employees, including setting up and troubleshooting MacOS workstations for artists and creative professionals.
  • Providing hands-on technical support for Mac-based IT environments, including managing email tickets and phone support.
  • Troubleshooting creative Mac-based applications, including:
    • Adobe Creative Cloud (Photoshop, Premiere, After Effects, Substance Illustrator, etc.)
    • Final Cut Pro, Cinema 4D, Maya, Autodesk software
  • Managing and resolving support tickets using an IT ticketing system, ensuring timely resolution of user issues.
  • Escalating complex application and system issues to the system admin team when necessary.
  • Supporting high-performance video-specific infrastructure systems in enterprise creative environments.
  • Setting up and configuring artist workstations to ensure optimal performance.
  • Creating and maintaining clear, concise documentation and schedules for IT processes.
  • Ensuring a seamless user experience through ongoing interaction with end-users, system administrators, and production teams.
  • Provide Managing IT support for motion graphics, post-production, and creative teams within a leading technology company’s creative division.
Required Qualifications & Experience:
  • 3+ years of experience in a similar position, ideally supporting motion graphics or post-production desktop computer users.
  • Experience working in creative departments within studios, agencies, or corporations, supporting production and post-production teams.
  • Hands-on technical experience with MacOS-based computers and Ethernet/Fibre data networks.
  • Experience managing and resolving technical support tickets using an IT ticketing system.
  • Strong troubleshooting skills for MacOS, creative software, and post-production workflows.
  • Experience setting up and configuring artist workstations to meet high-performance needs.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and document solutions effectively.
  • Ability to effectively manage time, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Positive, solution-oriented attitude with strong customer service skills.
Preferred Qualifications & Experience:
  • Apple Genius or previous Apple Store experience
  • Knowledge of Jamf and Apple device management tools.
  • Familiarity with Xsan/StorNext SAN environments 
 
Compensation & Benefits:
Compensation range for this position is $35-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact recruiting@asgllc.com to request a full disclosure of the benefits offerings.
ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact recruiting@asgllc.com to request a full disclosure of the benefits offerings.
 
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Similar Jobs

FICO - Partner Account Manager, Payment Networks

FICO

United States (Remote)
1 Month ago
Guardian - Workplace Technology Engineer (Executive End User Support)

Guardian

New York, United States (On-Site)
1 Week ago
TAG - Senior Account Manager

TAG

New York, United States (Hybrid)
1 Month ago
The Walt Disney Company - Associate Business Systems Analyst

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Cubic corporation - Product Director, Devices

Cubic corporation

Salfords, England, United Kingdom (On-Site)
1 Month ago
Abstraction Games - Senior Tech Producer

Abstraction Games

Eindhoven, North Brabant, Netherlands (Hybrid)
3 Months ago
Tide - FP&A Manager - Product & Engineering

Tide

London, England, United Kingdom (Hybrid)
1 Week ago
Pulse Point - Product Marketing Manager, AdTech

Pulse Point

United States (On-Site)
1 Month ago
Alpha Sense - Senior Product Manager

Alpha Sense

United States (Remote)
1 Month ago
Ethos Life - Principal Product Manager, Partnership

Ethos Life

Bengaluru, Karnataka, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Marsh McLennan - Employee Benefits Administrator

Marsh McLennan

Bristol, England, United Kingdom (Hybrid)
1 Month ago
Activision - Senior Online Programmer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
project white card - Business Manager

project white card

Winnipeg, Manitoba, Canada (On-Site)
1 Week ago
Unity - Director, Product Management – Advertiser Performance

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
SBM Management - Assistant Site Manager

SBM Management

Sunnyvale, California, United States (On-Site)
3 Weeks ago
NVIDIA - AI Algorithms Software Engineer (RDSS Intern)

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
6 Months ago
fluence - Senior Advanced Supplier Quality Engineer

fluence

China (Remote)
1 Year ago
SoftSwiss - Technical Account Manager

SoftSwiss

Brasília, Federal District, Brazil (Remote)
2 Weeks ago
HoYoverse - Data Analyst - Honkai: Star Rail - Fresh Grad

HoYoverse

Singapore, Singapore (On-Site)
2 Months ago
e2 open - Business Application Administrator

e2 open

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Culver City, California, United States

Naughty Dog - Senior Gameplay Melee Animator

Naughty Dog

Santa Monica, California, United States (On-Site)
2 Months ago
Workato - Senior Product Marketing Manager

Workato

Palo Alto, California, United States (On-Site)
1 Month ago
Toast - Retail Account Executive

Toast

Spokane, Washington, United States (Hybrid)
1 Week ago
Riot Games - Senior Technical Artist (Rendering) - VALORANT, UI/UX

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
Pattern - Principal QA Automation Engineer (SDET)

Pattern

Lehi, Utah, United States (On-Site)
1 Month ago
Sprinkler - Senior Product Manager

Sprinkler

New York, United States (On-Site)
1 Week ago
Nfocus solution - Senior Desktop and IT Support Technician

Nfocus solution

Leavenworth, Kansas, United States (On-Site)
1 Week ago
Sony Pictures Entertainment - Source-to-Pay, Financial Systems Intern – Fall 2025

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
5 Days ago
Brillio - Technical Product Owner – Twilio & IVR Solutions

Brillio

Edison, New Jersey, United States (Remote)
2 Weeks ago
Deepgram - Director of Community Growth

Deepgram

California, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Greenworks Sunrise Global Marketing - Sr. Product Manager, Robotics & Autonomous

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
2 Months ago
Valeo - Product Technical Engineer

Valeo

Skawina, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
Fluxon - Senior Product Manager

Fluxon

Canada (Remote)
1 Month ago
Bird Grey - Vice President of Product Development & Production

Bird Grey

Los Angeles, California, United States (Hybrid)
1 Week ago
bytedance - Partnership Development Specialist - LLM Data Acquisition and Production

bytedance

Los Angeles, California, United States (On-Site)
6 Months ago
binance - Product Manager - KYC

binance

Taipei City, Taiwan (Hybrid)
3 Years ago
Scopely - Senior Producer, IP Collaborations_Monopoly GO!

Scopely

Barcelona, Catalonia, Spain (Remote)
4 Months ago
Feld Entertainment - Production Fabricator

Feld Entertainment

Ellenton, Florida, United States (On-Site)
2 Years ago
Canonical - Product Manager - Hardware Certification

Canonical

(Remote)
2 Months ago
nubank - Senior Product Manager

nubank

United States (Hybrid)
5 Days ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Chicago, Illinois, United States (On-Site)

New York, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, United States (On-Site)

Los Angeles, California, United States (On-Site)

Los Angeles, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Advanced Systems Group, LLC

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug