Program Manager, CEO Office
Job Summary
Job Description
Zeta, a Next-Gen Banking Tech company, is seeking a Program Manager for the CEO's Office. This role involves contributing to the smooth functioning of a wide array of projects spanning business, people, technology, and product. The ideal candidate will be meticulous, thorough, and capable of multitasking in a dynamic, agile environment. Key responsibilities include prioritizing tasks, managing risks and dependencies, building strong stakeholder relationships, asking insightful questions, communicating effectively, and managing a team of program managers. Proficiency in tools like Jira, Confluence, Salesforce, and Hubspot is essential. The role requires organizing and presenting updates across programs, following up on action items, designing KPI trackers, participating in meetings, understanding project interdependencies, identifying blockers, planning for contingencies, and performing root cause analysis.
Must have:
- Highly meticulous, thorough, and diligent
- Exceptional program management skills
- Proficiency with Jira, MS Office, Confluence
- Exceptional communication and articulation skills
- Ability to align different stakeholders
- Highly analytical and data-driven
- Ability to influence without authority
- Adaptable and open-minded
- High degree of integrity and ethical standards
Good to have:
- Understanding of agile methodologies
- Experience with Salesforce, Hubspot
- Experience with B2B enterprise, SaaS/Cloud products
- Undergraduate Engineering Degree
- Graduate Business Degree (MBA or equivalent)
7 skills required
Job Details
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
- As a Program Manager for the office of Zeta’s CEO, Bhavin Turakhia, you will have the opportunity to contribute to the smooth functioning of a wide-ranging set of projects that span business, people, technology, product, etc. Your success will be a result of your ability to:
- be meticulous, thorough, diligent and sincere
- deliver high-quality work to the CEO on a regular basis
- multi-task seamlessly in a highly dynamic and agile environment
- prioritize tasks, manage risks and dependencies across competing projects
- build strong relationships with leaders & gather context from all relevant stakeholders
- ask the right questions to the right audience
- communicate, escalate, and provide timely updates
- manage a growing team of smart individuals who would also perform program management
- Be affluent in tools like Jira, Confluence, Salesforce, Hubspot, etc.
Responsibilities
- Tabulate, organize, and present updates across various programs at various levels of granularity (on-demand, daily, weekly, monthly, quarterly)
- Diligently followup on the action items for program reviews, check ins, and leadership cadences
- Design & maintain detailed KPI trackers across multiple projects and programs
- Build meaningful relationships with all relevant stakeholders across the organization
- Participate in / Conduct regular meetings, stand-ups, and project review cadence sessions
- Understand in detail how specific tasks for a particular project are decomposed and how they are interconnected and impact timelines and outcomes
- Identify blockers and issues proactively with a goal to escalating appropriately with a strong bias for action
- Identify and plan for dependencies and contingencies across projects and interconnected programs
- Ensure rigorous and diligent follow-ups across all projects and programs
- Perform RCAs and assist project teams with various post-project rituals such as documentation and post-mortems
Skills
- Highly meticulous, thorough, detail-oriented and diligent with action items and follow-ups
- Exceptional program management skills and a strong understanding of agile methodologies, ideally supported by relevant certifications and coursework
- Proficiency with tools like Jira (even configurations), MS Office, Smartsheets, Confluence, Salesforce, Hubspot, etc.
- Exceptional communication and articulation skills - both in written and verbal formats
- Ability to align different stakeholders to a common goal
- Highly analytical with the ability to leverage data to answer questions and solve problems
- Ability to influence without authority and seamlessly manage the expectations of senior executives, partners, vendors, and other stakeholders
- Adaptable, approachable, and open minded with an ability to work across cultures and geographies
- Hands-on experience to work in a fast-paced environment with constantly changing priorities & timelines
- High degree of integrity and ethical standards
Experience and Qualifications
- 8+ years experience as a Program Manager
- Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
- Undergraduate Degree in Engineering + Graduate Business Degree (MBA or equivalent)
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
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