Retail Support Specialist
Job Summary
Job Description
FASHIONPHILE is revolutionizing the ultra-luxury fashion experience by providing a sustainable alternative that extends product lifecycles and enhances accessibility. As they aim to be the premier brand in luxury re-commerce, their team members are key to their success, fostering diversity, creativity, and innovation. This role supports the Carlsbad, CA retail location with 'back of house' operations including inventory management, customer support, shipping, and receiving products and returns. The specialist will report to local leadership and collaborate closely with Sales Specialists, handling tasks such as unloading and sorting packages, preparing customer products for shipment, pulling items for customers, managing client scheduling via phone, scanning and organizing products, and processing returns.
Must have:
- GED or equivalent experience
- Prior experience in shipping and fulfillment
- Experience in a fast-paced retail environment
- Ability to lift/carry up to 30lbs
- Basic computer skills
- Ability to multitask
Good to have:
- Experience working with handheld scanners
Perks:
- Medical, Dental and Vision Coverage
- FSA options
- Paid Time off, Sick Time, and Holidays
- 401(k) with match
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
1 skill required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
The Retail Support Specialist role will support our FASHIONPHILE retail Carlsbad, CA location in managing all ‘back of house’ responsibilities including inventory pulling, customer support, shipping out of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:
- Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier
- Preparing customer products for shipping based on company packaging guidelines, including shipping labels
- Pulling products for customers
- Answering phones and supporting client scheduling
- Scanning and organizing products
- Processing customer & retail returns
What We’re Looking For
- GED or equivalent experience
- Prior Experience working in shipping and order fulfillment
- Experience working in a fast-paced retail environment
- Prior retail or operational experience handling product
- Ability to lift/carry up to 30lbs
- Basic computer skills
- Ability to successfully multitask
- Nice to Have: Experience working with handheld scanners
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay Rate
This position begins at $17/HR for all New Hires into FASHIONPHILE's retail Carlsbad, CA location.
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