Sales Support Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The NCR Voyix Restaurant Small-Medium Business (SMB) unit is seeking a Sales Support Analyst to join our team. In this role, you will help enhance our sales operations team. Your efforts will be key in building a best-in-class operation to support our rapidly growing team of field account executives.

Key Roles and Responsibilities:

• Work with Sales leaders to evaluate, improve, and oversee a smooth and effective sales process 
• Act as a liaison between Sales, Customer Success, Marketing, Operations and Product teams. 
• Coordinate sales forecasting, metrics development, trend reporting, and analysis and communication to sales management. 
• Partner with internal teams on strategic business planning by identifying opportunities to improve processes and providing sales support 
• Partner with sales leadership in crafting analysis, actions and messaging for key strategic accounts, including monthly or quarterly business review meetings 
• Leverage data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop an understanding of key value drivers, identifying improvement areas and opportunities, and shape action plans 
• Support SMB Sales team by serving as the main point of contact for Account Executives 
• Quickly solve immediate sales pain points and leverage cross-functional relationships with Finance, Legal, and Operations teams to provide comprehensive deal support 
• Train and enforce Salesforce data hygiene and integrity to enable accurate pipeline and forecasting 
• In the future, handle inbound customer support calls and emails, providing operations-related oversight and troubleshooting for the Sales team
• Other responsibilities, as needed

Qualifications and experience:

• 2+ years’ work experience required 
• Bachelor’s degree or equivalent experience. 
• Proficient with Microsoft Office and other Internet applications. 
   

Required Soft Skills:

• Prior experience working with SFDC and aptitude for learning new technologies. 
• Interested in developing policies, procedures and processes. 
• Effective analytical and problem-solving skills. 
• Excellent written and verbal communication skills. 
• Strong initiative and an ability to work in a self-directed environment, as required. 
• High attention to detail and proven ability to work in a fast-paced environment 
• Ability to tackle tough problems with a solution-oriented mindset 
• Resourceful, proactive, and adaptive in dealing with operational hurdles 
• Ability to prioritize multiple tasks while maintaining overall team goals 

Work Environment:

• Night shift to accommodate global operations (flexibility required).
• Works in a team environment; interacts with multiple internal and external customers.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”