Senior Business Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Location:  Salt Lake City, UT (office based, hybrid work schedule)

The Senior Business Analyst will operate in the realm of data science/analysis and serve as subject matter experts on the application of statistics and machine learning into business operations.

This role will conduct research and analysis to identify business insights that seek to improve the Customer Experience and overall business efficiencies (productivity, cost, value).

In this role you will be analyzing data and partnering with cross functional teams to identify objectives, opportunities, and make business recommendations.  Your work will be both analytical and experimental in nature and include prototyping of new analysis, investigating data, evaluating performance, and summarizing your findings back to key leaders for action.

You are expected to be a versatile individual with strong relational database and core BI skills. Business ownership related to the Services Delivery and Support organizations

Responsibilities:

• Research, design, and develop data analysis leveraging new and existing tools
• Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources 
• Explore high-level, undefined ideas and business problems using structured and unstructured data
• Drive the collection of new data and the refinement of existing data sources 
• Provide business improvement recommendations through careful consideration of business value and data analysis 
• Analyze, report, and present on findings and behavioral trends 
• Spur future product, process, and support innovation
• Investigate AI opportunities to enhance the customer experience, reduce manual work, and/or automate remedial tasks

Requirements:

• Degree in data science, computer science, or related fields (or relative equivalent, 3+ years of data science work experience). Advanced knowledge of statistics
• Experience with data analysis tools and capabilities; strong analytical skills
• Experience in researching and implementing algorithms using R, Python, Scala, Java or others
• Experience in data management & modeling, developing dashboards and reports for target set of metrics; inclusive of calculated fields and dynamic dashboards using Industry grade BI Tools like PowerBI, Tableau, Domo, etc.
• 4 or more years of experience in working with business teams to understand objectives, requirements
• Strong verbal and written communication skills, listening skills, and effective presentation skills 
• Ability to work cross functionally and communicate to all levels of the business
• Fluent English - a must

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.