Service Delivery Operations Analyst

Skill required: KYC Screening - Know Your Customer (KYC)
Designation: Service Delivery Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Description: • Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes. • Conducting PEPs (Politically Exposed Persons) screening and adverse media checks • Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail. • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience. • Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities. • Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude. • Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word. Main Duties and Responsibilities: • Perform quality checks on completed analyst/senior analyst files • Provide coaching/feedback to analysts on both individual cases & wider process challenges/ changes • Act as an escalation point for project – providing clear and concise guidance in line with agreed • project policies/procedures • Provide KYC SME guidance to Analysts / Senior Analysts • Identify / escalate process gaps / issues and work with QC/Process team to rectify • Within QC team, act as a decision maker in reviewing Quality Control process/policy for • remediation • Establish and maintain excellent working relationships with stakeholders at all levels
What are we looking for? •Know Your Customer (KYC) Operations Requirements: • Educated to Degree Level • Minimum of 4 years’ experience of working within a KYC/AML environment • Minimum of 1 years’ experience within Quality Control • Relevant financial service experience, ideally within risk, compliance or financial crime. • Knowledge or experience of working with commercial or investment banking is desirable • Ability to research, making use of the Internet and on-line systems • Knowledge of the regulatory environment is highly desirable • Excellent written and verbal communication skills • Drive, Determination and Passion to succeed • Strong Attention to detail & an analytical insight • Detail oriented, with the ability to work independently and multi-task effectively • Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts