ServiceNow Program Manager

Description

• Seeking a Program Manager that will lead company's ServiceNow initiatives as it relates to driving transformative programs 
• This Program Management will be accountable for a project management matrix organization of 7-10 individuals 
• This identified Program Manager will thrive in a fast-paced environment, they will rally cross-functional teams, anticipate challenges, and seize opportunities to innovate 
• From steering ServiceNow success to shaping enterprise-wide strategies, they will be the go-to leader 
• Exceptional communication as you will present to high level execs w/in the organization (CEO, COO, CTO, etc.). 
• Experience and the soft skills to communicate a vision across IT and “the business” 
• Understand organizational needs and contribute to the ServiceNow strategy and roadmap and rally the crew to deliver programs on time, on budget, and beyond expectations 
• Dream big and craft program plans that tie ServiceNow magic to our business goals such as ITSM, ITOM, CSM, etc. 
• Scope out requirements with stakeholders 
• Manage risks, timelines, budgets, and resources like a pro 
• Drive the full program lifecycle for kickoffs, sprints, testing, go-lives, and victory laps that leave everyone cheering 
• Amp up adoption—work with change managers to get teams hyped and ready to roll with new capabilities 
• Lead change in communication efforts to include craft messages that spark excitement and clarity across all levels of the organization 
• Anticipate resistance to change and flip it into opportunity, using your influence to foster a culture of adaptability and growth 
• Track the report progress, metrics, and ROI to leadership with clarity, highlighting change success stories 
• Stay plugged into ServiceNow’s latest tricks and trends, bringing fresh ideas to keep us cutting-edge 
• Facilitate cross-functional workshops to align teams, break down silos, and ignite a shared vision for change 
• Act as a change evangelist by coaching leaders and project managers to lead by example and drive transformation from the top 

• This is a remote position based in the US with up to 10% travel
• A minimum of 5-8 years in project management, with the last 3 years being in program management 
• 2-3 ServiceNow Implementations; familiarity across all the modules 
• ITSM, CSM, SPM, SecOps 
• Strong experience with ServiceNow, from a PM Standpoint- CSM, ITSM 
• Experience working in both an Agile and Waterfall methodology environment 
• A strong ability to multi-task, from solving problems, and keeping a positive environment while under pressure 
• Strong Leadership -this candidate should be equal parts of strategy and hype 
• Strong Organizational skills given they will be leading multiple programs and projects at the same time 

• Bachelor of Arts or Science degree in a technical or scientific field
• MBA or other advanced degree(s) desirable
• PMP preferred
• ITIL, and Agile certification desirable 
• ServiceNow certifications desirable