Technical & Customer Service- Intern

1 Month ago • All levels • Customer Service

Job Summary

Job Description

This internship at Razer involves working with CRM systems, responding to customer inquiries via phone, email, and live chat, and handling customer complaints effectively. Responsibilities include providing accurate product information, escalating complex issues, maintaining detailed records, and contributing to improved customer service processes. The role also requires collaborating with team members to achieve organizational goals. The ideal candidate will be pursuing a diploma or bachelor's degree, possess strong communication skills, be customer-focused, and have the ability to work in teams. Additionally, candidates should be able to multitask, prioritize, and adapt to new technologies, with knowledge of Microsoft Office Suite, and a willingness to work in I-City for a minimum of 16 weeks.
Must have:
  • Strong verbal and written communication skills
  • Customer-focused with a positive attitude
  • Ability to work in teams
  • Ability to multitask and prioritize
  • Knowledge of Microsoft Office Suite

Job Details

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

  • Work with CRM systems or ticketing platforms.
  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Handle and resolve customer complaints and issues effectively.
  • Provide accurate information regarding products, services, and transactions.
  • Escalate complex issues to appropriate teams or supervisors as needed.
  • Assist in maintaining detailed records of customer interactions and transactions.
  • Contribute to improving customer service processes and procedures.
  • Collaborate with team members to achieve organizational goals.

Pre-Requisites :

  • Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for
  • Information Technology, Computer Science, or a related discipline.
  • Strong verbal and written communication skills.
  • Customer-focused with a positive attitude and eagerness to learn.
  • Demonstrated ability to work in teams and contribute positively to team dynamics.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to learn quickly and adapt to new technologies.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work both independently and collaboratively in a dynamic environment.
  • Willingness to work in I-City
  • Able to commit to a minimum internship duration of 16 weeks (4 months). Preference
  • will be given to final-year students.

Are you game?

Similar Jobs

Lionbridge Games - Games Tester

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
5 Months ago
zeta - Executive Assistant to the Vice President, Product & Engineering

zeta

Hyderabad, Telangana, India (On-Site)
4 Months ago
Plaion - Intern/in YouTube Channel Management (m/f/d)

Plaion

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Zeeco, Inc. - Applications Engineer - Bilingual Spanish/Portuguese

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
1 Month ago
Playtika - Mathematician

Playtika

Israel (On-Site)
1 Week ago
Rackspace Technology - Cloud - Customer Success Manager I - India (Night Shift)

Rackspace Technology

India (Remote)
2 Weeks ago
bytedance - Cloud Technical Support

bytedance

Singapore (On-Site)
3 Months ago
Autodesk - Senior Technical Support Specialist AutoCAD

Autodesk

Bengaluru, Karnataka, India (Hybrid)
1 Year ago
Evolution  - Equipment Support Specialist

Evolution

Birkirkara, Malta (On-Site)
3 Months ago
Tesla - Customer Experience Specialist, Delivery

Tesla

North Brabant, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Pokemon - Bilingual Project Manager - Events

Pokemon

Bellevue, Washington, United States (Hybrid)
1 Month ago
Next Level Business Services - SAP Security & GRC Admin

Next Level Business Services

Charlotte, North Carolina, United States (On-Site)
8 Months ago
NinjaVan - Executive, Retail (Business Development)

NinjaVan

Kedah, Malaysia (On-Site)
2 Months ago
MixMob - Game Producer

MixMob

Vancouver, British Columbia, Canada (Remote)
1 Year ago
Western Digital - Intern - Manufacturing Engineer

Western Digital

Prachin Buri, Thailand (On-Site)
3 Months ago
QuinStreet - Senior Manager of Strategic Partnerships, Lending

QuinStreet

United States (Remote)
1 Week ago
Tesla - Service Manager

Tesla

Timișoara, Timiș, Romania (On-Site)
5 Months ago
Zeeco, Inc. - Vendor Development/Sourcing Expeditor

Zeeco, Inc.

Singapore (On-Site)
8 Months ago
kalypso media - Staff Accountant

kalypso media

Bengaluru, Karnataka, India (On-Site)
2 Months ago
PwC - Recrutement Analyste Financier-1

PwC

Kinshasa, Kinshasa, Democratic Republic Of The Congo (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Shah Alam, Selangor, Malaysia

OKX - Team Lead, AML Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
PwC - Experienced Associate, Transaction Services

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
e2 open - Associate Support Engineer

e2 open

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
USE Insider - Customer Success Manager - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
Power Integrations - Senior Product Engineer

Power Integrations

Penang, Malaysia (On-Site)
1 Year ago
bytedance - [MY] Innovation Tech Solution Sales - BytePlus

bytedance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
NinjaVan - Intern, Human Resources

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
9 Months ago
luxsoft - Senior System Analyst

luxsoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Valeo - APU Manager

Valeo

Penang, Malaysia (On-Site)
1 Month ago
Tencent - HR Manager

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
12 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

SoftSwiss - Customer Service Specialist

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
3 Weeks ago
Toast - Field Customer Success Manager II, SMB

Toast

San Antonio, Texas, United States (On-Site)
4 Weeks ago
PwC - Receptionist

PwC

Amman, Amman Governorate, Jordan (On-Site)
9 Months ago
undefined - Customer Service Representative

Dallas, Texas, United States (On-Site)
1 Month ago
Veeam Software - Renewals/Customer Success Representative

Veeam Software

Alpharetta, Georgia, United States (On-Site)
1 Week ago
Maersk - 4PL Customer Service Manager

Maersk

Bangkok, Bangkok, Thailand (On-Site)
313 Years ago
Gigamon - Customer Success Manager

Gigamon

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Greenhithe, England, United Kingdom (On-Site)
5 Months ago
Enverus - Customer Success Manager

Enverus

Houston, Texas, United States (On-Site)
1 Month ago
Likewize - Corporate Care Agent - Customer Service

Likewize

Southlake, Texas, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Austin, Texas, United States (On-Site)

San Diego, California, United States (On-Site)

Singapore (On-Site)

Singapore (On-Site)

View All Jobs

Get notified when new jobs are added by Razer

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug