Technical Support (Helpdesk)

2 Months ago • All levels • Customer Service

Job Summary

Job Description

Interactive Brokers is seeking motivated individuals for a Technical Support (Helpdesk) role. This position involves handling client inquiries regarding the security system, focusing on security protocols, assisting with two-factor authentication app configuration, and identifying login issues. The ideal candidate should be friendly and comfortable with technology. Responsibilities include handling client inquiries via phone, tickets, and chat, problem management with a focus on security, assisting clients with two-factor authentication, and identifying and escalating issues related to secure client logins. The role provides an opportunity to be part of a global financial services company.
Must have:
  • Previous experience in a client service role
  • Experience with Windows/macOS and basic office applications
  • Experience and knowledge of Android/iOS operating systems
  • Fluency in Cantonese and English
Good to have:
  • Knowledge of Mandarin
Perks:
  • Competitive Salary, annual performance-based bonus and stock grant
  • Excellent health and welfare benefits including medical, dental, specialist and inpatient
  • Competitive package of Annual Leave
  • Daily lunch ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with a growing local presence
  • Hybrid work arrangement role permitting

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description and Responsibilities:

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

 

Responsibilities:

  • Handling client inquiries about IBKR's security system via phone, tickets and chat
  • Problem management with a focus on security protocols and practices
  • Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
  • Identification and escalation of issues about the secure login of clients using IBKR's smartphone app

 

Qualification:

  • Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
  • Experience with Windows and/or macOS and basic office applications
  • Experience and knowledge of Android/iOS smartphone operating systems
  • Fluency in Cantonese and English (knowing Mandarin is a plus) 

Company Benefits & Perks

  • Competitive Salary, annual performance-based bonus and stock grant
  • Excellent health and welfare benefits including medical, dental, specialist and inpatient  
  • Competitive package of Annual Leave
  • Daily lunch ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets and clientele
  • Opportunities for career progression and job scope expansion in a global company with a growing local presence
  • Hybrid work arrangement role permitting

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About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

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