Technical Client Support - Spanish or Italian speaking

9 Hours ago • 2 Years +

Job Summary

Job Description

The Technical Client Support will provide support to clients through phone, chats, and tickets for Interactive Brokers' platforms, including desktop and mobile applications, as well as web-based offerings. They will troubleshoot and support clients with technical and functional issues, acting as a liaison between internal teams and clients. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. Problem management with a focus on wide-scale technical issues is required.
Must have:
  • Fluency in English and Italian is a must.
  • 2+ years in a client-facing support role
  • 2+ years’ experience working with Windows and Mac software
  • Excellent verbal and written communication skills
Good to have:
  • Experience with financial products and services is a plus.
Perks:
  • Discretionary annual bonus (cash and stock)
  • Private healthcare insurance
  • Free recreational pass (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid way of working (2 days home office/week)
  • Modern office in the heart of Budapest with free amenities
  • Great atmosphere with friendly and exceptional colleagues and frequent company outings.

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Position

Interactive Brokers is looking for someone to join the Client Technical Support Team. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

Qualifications, Skills & Attributes

Minimum qualifications:

  • Languages: fluency in English and Italian is a must. Any other European language is a plus.
  • Bachelor’s degree, preferred if in a technical field.
  • 2+ years in a client-facing support role
  • 2+ years’ experience working with Windows and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
  • A genuine passion for solving technical problems
  • Experience with financial products and services is a plus.

Company Benefits & Perks

  • Discretionary annual bonus (cash and stock)
  • Private healthcare insurance
  • Free recreational pass (AYCM XL package)
  • Daily food allowance in the office
  • Monthly BKK pass
  • Hybrid way of working (2 days home office/week)
  • Modern office in the heart of Budapest with free amenities
  • Great atmosphere with friendly and exceptional colleagues and frequent company outings.

*The benefits package will be reviewed regularly and may be subject to change.

 

Similar Jobs

ByteDance - Software Engineer, Speech & Audio

ByteDance

Singapore (On-Site)
6 Months ago
Palo Alto Networks - Senior Technical Support Engineer - VM

Palo Alto Networks

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Google - Senior Bluetooth Firmware Engineer

Google

New Taipei, New Taipei City, Taiwan (On-Site)
2 Days ago
NVIDIA - System Software Engineer - Embedded and Automotive (RDSS Intern)

NVIDIA

Taipei City, Taiwan (On-Site)
1 Month ago
Google - Staff Software Engineer, Chrome Accessibility

Google

Mexico City, Mexico City, Mexico (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Software Engineer III, Infrastructure and Operations

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Week ago
Gaming Innovation Group  - Big Data Engineer

Gaming Innovation Group

Community Of Madrid, Spain (Hybrid)
1 Month ago
Rackspace Technology - Support Data Engineer II

Rackspace Technology

San Antonio, Texas, United States (Remote)
1 Month ago
Canonical - Linux Kernel Engineer

Canonical

(Remote)
10 Hours ago
DEVOTEAM - Architecte Cloud Hybride H/F

DEVOTEAM

Levallois-Perret, Île-de-France, France (Remote)
6 Months ago
Animoca Brands - Senior Blockchain /Smart Contract Architect

Animoca Brands

Hong Kong (Hybrid)
7 Months ago
Rockstar Games - Associate Principal Technical Artist: Performance Capture

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
ByteDance - Site Reliability Engineer - Machine Learning Systems - Singapore

ByteDance

Singapore (On-Site)
6 Months ago
Milestone - Instructional Designer

Milestone

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Day ago
Google - Software Engineer, Full Stack, Chrome Web Store

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Budapest, Hungary

ION - Data Engineer

ION

Budapest, Hungary (On-Site)
6 Months ago
Interactive Brokers - Application Support Group Agent (French & German speaking)

Interactive Brokers

Budapest, Hungary (On-Site)
6 Months ago
Hawk Eye Innovations - Computer Vision Engineer - Level 2

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Month ago
PwC - Senior Adótanácsadó (ÁFA)

PwC

Budapest, Hungary (Hybrid)
7 Months ago
Token Metrics - Graphic Designer (Remote)

Token Metrics

Budapest, Hungary (Remote)
6 Months ago
Rackspace Technology - Business Compliance Specialist I

Rackspace Technology

Hungary (Remote)
3 Weeks ago
PwC - Senior Adótanácsadó (Mergers & Acquisitions)

PwC

Budapest, Hungary (Hybrid)
7 Months ago
PwC - Számviteli Tanácsadó - Treasury és audit támogatás

PwC

Budapest, Hungary (Hybrid)
7 Months ago
Interactive Brokers - Senior Java Developer

Interactive Brokers

Budapest, Hungary (Hybrid)
6 Months ago
PwC - Senior HR Consultant

PwC

Budapest, Hungary (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Greenwich, Connecticut, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

New York, New York, United States (Hybrid)

Tallinn, Harju County, Estonia (On-Site)

Fort Lauderdale, Florida, United States (On-Site)

Chicago, Illinois, United States (Hybrid)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug