Technical Support Specialist
Job Summary
Job Description
- Troubleshoot and resolve critical tickets
- Perform root cause analysis
- Implement preventive measures
- Provide technical assistance
- Execute continuous improvement
- Network Security
- medical insurance
- dental insurance
- vision insurance
- pharmacy benefits
- life insurance
- accidental death & dismemberment insurance
- disability insurance
- employee assistance program
- 401(k) retirement plan
- 10 days of paid time off
- 10 paid holidays
2 skills required
Job Details
Job Description
Technical support specialist
Job Summary
-
Location: Illinois
-
Project role: Technical support specialist
-
Skills: Network Security
- Secondary Skills:
- Cloud Testing
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No. of positions: 1
-
Pay Range Minimum: $96000
-
Pay Range Maximum: $146000
Job description:
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Technical Support Specialist
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to to provide essential assistance to end-users and ensure smooth operations.
- Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team s performance.
Compensation and Benefits
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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