Customer Service Trainee

4 Days ago • All levels • Customer Service

Job Summary

Job Description

Valeo, a global tech company specializing in automotive solutions, is seeking a Customer Service Trainee for its Lighting Systems Production Plant in Chrzanów. The role involves supporting the customer service and logistics department in daily tasks related to delivery planning, customer demand analysis, and collaboration with production and purchasing departments. Responsibilities include verifying and processing customer orders, monitoring customer demand, coordinating with production, purchasing, and warehouse teams for timely deliveries, managing inventory levels, preparing export documents, communicating with clients, identifying potential issues, participating in new product implementation projects, and cooperating with external logistics partners.
Must have:
  • Recent graduate or current student in logistics, management, or international trade.
  • Good command of English (spoken and written).
  • Analytical thinking and data handling skills.
  • Proficiency in MS Office (especially Excel).
  • Good communication, accuracy, and teamwork skills.
  • Eagerness to learn and develop in a production/logistics environment.
Perks:
  • Paid internship with an employment contract from day one.
  • Opportunity to gain experience in customer service.
  • Monthly team performance bonus.
  • Access to tools used in a global organization focused on innovative solutions and modern technologies.
  • Life and health insurance.
  • Private medical care at Medicover.
  • Free parking.
  • Canteen on-site.
  • Internship supervisor assistance and on-the-job training.

Job Details

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Zakład Produkcji Systemów Oświetlenia w Chrzanowie wytwarza lampy tylne i przednie do samochodów osobowych przy zastosowaniu zaawansowanych technologii metalizacji, montażu oraz wtrysku tworzyw sztucznych. Ponadto zakład posiada w pełni wyposażone laboratorium pomiarowe z unikatowym tunelem do badań fotometrycznych. W związku z rozwojem nowych projektów, w Chrzanowie zostało otwarte nowoczesne Development Center, które skupiać się będzie na projektowaniu oraz produkcji innowacyjnych systemów oświetleniowych dedykowanych samochodom osobowym.  ​

Do naszego zespołu poszukujemy stażysty, który będzie wspierać dział obsługi klienta i logistyki w codziennych zadaniach związanych z planowaniem dostaw, analizą zapotrzebowania klientów oraz współpracą z działami produkcji i zakupów.

Zakres obowiązków:

  • Weryfikacja i przetwarzanie zamówień klientów (EDI, webEDI, dokumentacja papierowa)

  • Monitorowanie zapotrzebowania klientów i porównywanie go z prognozami

  • Współpraca z działami planowania produkcji, zakupów i magazynem w celu zapewnienia terminowych dostaw

  • Utrzymywanie odpowiedniego poziomu zapasów (kontrola stanów minimalnych i maksymalnych)

  • Przygotowywanie dokumentów eksportowych (jeśli wymagane)

  • Wspieranie komunikacji z klientami – przekazywanie rzetelnych i terminowych informacji

  • Identyfikacja potencjalnych problemów i proponowanie działań naprawczych

  • Udział w projektach wdrażania nowych produktów, klientów i opakowań

  • Współpraca z zewnętrznymi partnerami logistycznymi

Wymagania:

  • Jesteś tegorocznym absolwentem studiów I-ego lub II-ego stopnia lub aktualnym studentem studiów II-ego stopnia kierunków  logistyka, zarządzanie, handel międzynarodowy lub pokrewnego

  • Dobra znajomość języka angielskiego w mowie i piśmie

  • Umiejętność analitycznego myślenia i pracy z danymi

  • Znajomość podstawowych narzędzi MS Office (w szczególności Excel)

  • Komunikatywność, dokładność, umiejętność pracy w zespole

  • Gotowość do nauki i rozwijania się w środowisku produkcyjno-logistycznym

Oferujemy:

  • Płatny staż z umową o pracę już od pierwszego dnia;

  • Możliwość zdobycia doświadczenia w obszarze obsługi klient

  • Comiesięczną premię za wyniki zespołowe

  • Dostęp do narzędzi stosowanych w globalnej organizacji nastawionej na innowacyjne rozwiązania i nowoczesne technologie;

  • Ubezpieczenie na życie i zdrowie;

  • Prywatną opiekę medyczną w Medicover

  • Bezpłatny parking;

  • Stołówkę na terenie zakładu;

  • Pomoc opiekuna stażu i szkolenia stanowiskowe

Job:

Logistics Trainee/Apprentice/VIE

Organization:

Material Planning/Production Control

Schedule:

Full time

Employee Status:

Trainee (Fixed Term) (Trainee)

Job Type:

Fixed-term contract I

Job Posting Date:

2025-07-21

Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com

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About The Company

Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you!

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