Customer Support Assistant

About Us

At Catch Vibe Voice, we’re more than just a communications firm — we’re a dynamic platform that helps businesses, creators, and brands find their unique voice. Our mission is to craft compelling narratives and strategic messages that resonate with audiences and elevate brands to new heights. With a focus on innovation, clarity, and precision, we empower our clients through powerful communication strategies that inspire action and build lasting connections.

Job Description

We are seeking a proactive and detail-oriented Customer Support Assistant to join our team in Jersey City, NJ. The ideal candidate will be responsible for delivering excellent support to our clients, resolving inquiries efficiently, and ensuring customer satisfaction with every interaction. This is a full-time position offering a collaborative work environment and opportunities for career advancement.

Responsibilities

• Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner

• Troubleshoot basic technical issues and escalate complex cases as needed

• Maintain accurate records of customer interactions and issues

• Follow up with clients to ensure resolution and satisfaction

• Collaborate with internal teams to improve support processes and customer experience

• Stay up to date with product knowledge and company updates

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• Previous experience in customer support, help desk, or a similar role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Comfortable with basic technology and software tools

• Ability to work independently and as part of a team

Benefits

• Competitive salary ($47,000 – $53,000 annually)

• Opportunities for professional growth and internal advancement

• Ongoing training and development

• Supportive and collaborative work environment

• Full-time, stable position in a growing company