Customer Support Lead, Account Operations

1 Month ago • 4 Years + • Account Management

Job Summary

Job Description

Rippling is seeking a Customer Support Lead, Account Operations to join their world-class Support team. This role involves helping customers utilize the full potential of Rippling, resolving issues related to their Employee Management Platform. Responsibilities include managing customer issues from start to finish, using chat, email, and video conferencing to help customers optimize Rippling for employee data management, automation, reports, permissions, and approvals. The role requires de-escalating and resolving issues with platform and industry expertise, working efficiently under time constraints and unexpected deadlines, and becoming a product expert. The lead will also interact with cross-functional teams to identify areas for improvement through automation and new features.
Must have:
  • 4+ years of customer-facing experience
  • Bachelor's degree with strong academic performance
  • Taking initiative with limited oversight
  • Problem-solving with keen attention to detail
  • Operating in a time-sensitive environment
  • Learning new information and synthesizing it
  • Working in cross-functional environments
  • Flexibility with changing job duties
  • Clearly expressing points of view (oral and written)
Good to have:
  • Ability to work shifts between 6:30 PM IST and 7:00 AM IST

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role


We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

  • Take charge of Employee management platform issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to manage employee data i.e. data management, automation, reports, permissions & approvals
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Build mental muscle and become a product expert - you’ll be a go-to resource for both customers and coworkers.
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation, added features, and/or process improvements

What you will need

  • Bachelor's degree with strong academic performance 
  • 4+ years of work experience in a customer/client-facing role
  • A track record of:
    • Taking initiative with limited oversight
    • Problem-solving with a keen eye for details
    • Operating in a time-sensitive environment
    • Learning something new / synthesising lots of information
    • Working in a cross-functional environment
    • Flexibility with changing job duties and responsibilities
    • Clearly expressing a point of view (oral and written)
  • Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)

Similar Jobs

CyberArk - Senior Product Manager

CyberArk

Israel (Hybrid)
2 Months ago
Ziff Davis - CNET Content Writer I - Commerce

Ziff Davis

Pune, Maharashtra, India (On-Site)
1 Month ago
Amanotes - Game Product Owner (Music Entertainment Platform)

Amanotes

Ho Chi Minh City, Vietnam (On-Site)
11 Months ago
Salesforce - VP, Product Management - Tableau

Salesforce

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
InMobiInMobi - Lead - Business Insights

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Salesforce - SMB Digital Account Executive

Salesforce

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Animoca Brands - Assistant Accountant

Animoca Brands

Hong Kong (On-Site)
4 Months ago
Imanage - Accountant

Imanage

Chicago, Illinois, United States (Hybrid)
2 Months ago
PwC - Senior Fund Accountant

PwC

Luxembourg (On-Site)
2 Months ago
JDA - Retail Account Manager

JDA

Dallas, Texas, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Loft Orbital - Hub Systems Engineer

Loft Orbital

Toulouse, Occitanie, France (Remote)
2 Months ago
Catface - E-commerce Operations Manager

Catface

Austin, Texas, United States (On-Site)
1 Month ago
Axon - Senior Electrical Engineer II

Axon

Scottsdale, Arizona, United States (On-Site)
2 Months ago
Nice - Senior Specialist Cloud Network Operations Engineer

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
Apple - Senior Business Development Manager

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Google - Marketing Specialist, gReach Program for People with Disabilities

Google

Shanghai, Shanghai, China (On-Site)
3 Months ago
onwards Search - Full Stack Developer IV (NestJS)

onwards Search

New York, United States (Hybrid)
1 Month ago
Sailpoint - Program Manager, GTM Community and Education

Sailpoint

United States (On-Site)
3 Months ago
Blinkhealth - Pharmacy Prior Authorization Specialist

Blinkhealth

Boise, Idaho, United States (On-Site)
1 Month ago
Remote - VP, Corporate Marketing

Remote

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

cyara - Technical Lead- Full Stack(.Net, C#, React, Aws/Azure)

cyara

Hyderabad, Telangana, India (Hybrid)
3 Months ago
luxsoft - Senior/Lead DevOps Engineer

luxsoft

Indore, Madhya Pradesh, India (On-Site)
1 Month ago
Luxoft - Murex Lead MxML Developer

Luxoft

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Qualcomm - Staff Engineer IT

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
hogarth - Software Development Engineer in Test

hogarth

Hyderabad, Telangana, India (Hybrid)
2 Months ago
PayPal - Software Engineer - Python

PayPal

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Dream Sports - SDE 3 - Backend (Platform)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Capgemini - Business Analyst_Insurance Consulting

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Haleon - Global Reward Operations Manager

Haleon

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Eccentric - Frontend Engineer

Eccentric

Mumbai, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Minecast - Enterprise Channel Account Manager

Minecast

Australia (On-Site)
3 Months ago
USE Insider - Account Director

USE Insider

London, England, United Kingdom (Hybrid)
1 Month ago
Philips - Account Manager (m/w/d) Hospital Patient Monitoring

Philips

Germany (On-Site)
1 Month ago
Headout - Account Executive

Headout

Hanoi, Vietnam (On-Site)
2 Months ago
Wrike - Account Manager

Wrike

Tokyo, Japan (Hybrid)
2 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Toledo, Ohio, United States (On-Site)
3 Months ago
Figma - Account Executive, Strategic

Figma

Paris, Île-de-France, France (On-Site)
1 Month ago
Lytx,  Inc  - Sr. Director, Key Account Management

Lytx, Inc

United States (Remote)
1 Month ago
smartbear - Account Executive EMEA

smartbear

Galway, County Galway, Ireland (On-Site)
2 Months ago
Granicus - SLED Enterprise Account Executive - State Team - East Region

Granicus

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Rippling

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug