Lead a team of Agentforce Success Engineers, fostering growth and excellence. Guide the team on assessing customer readiness and removing activation barriers for Agentforce. Build executive customer stakeholder relationships for Agentforce activation, rollout, and consumption. Partner with sales, CSMs, and other teams to execute activation and consumption strategies. Develop a point of view for Agentforce use cases and value. Be responsible for delivery metrics, ensuring consistent progress and results. Work closely with peers on capacity planning. Collaborate on talent retention strategies. Provide guidance, support, and development opportunities to the team. Stay informed on market trends and risks. Monitor key performance indicators and coach the team accordingly. Help manage and resolve customer escalations and red accounts.  The role requires strong customer-facing communication, collaboration skills, and experience in customer success and team management.

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<div data-automation-id="jobPostingDescription" class="css-1omvrqd">To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Position Description Our customers are unleashing digital labor with Agentforce, the Digital Labor Platform. Customers invest in Agentforce to engage with their customers autonomously across channels 24/7 in natural language to resolve customer inquiries, answer product questions, offer personalized product recommendations and much more. We are looking for a senior people leader to join our Agentforce Success Engineers team. This role will lead a team of Agentforce Success Engineers who are responsible for helping our customers unlock the full potential of their digital workforce. This role will partner and align closely with Sales, Account Success, Consumption Leads, Professional Services and Salesforce Partners to help customers activate and consume Agents quickly and effectively. The ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level and has experience leading a High Touch Customer Success team. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role. Responsibilities<ul><li>Lead a team of Agentforce Success Engineers fostering growth and excellence.</li><li>Guide the team on how to Assess customer readiness and to remove activation barriers for Agentforce.</li><li>Strong customer-facing communication &amp; interpersonal skills. Build Executive Customer stakeholder relationships necessary for Agentforce activation, rollout and consumption.</li><li>Partner with sales, CSMs, Consumption Value Managers, Professional Services and Salesforce Partner teams and leaders to execute strategies for Agentforce activation and consumption.</li><li>Develop a point of view for Agentforce Use Cases and value to help grow Agentforce consumption within the assigned set of customers.</li><li>Be responsible for delivery metrics, ensuring consistent progress and results.</li><li>Work closely with peers and selling partners on capacity planning including resource allocation, forecasting, and staffing. Align customer allocations with Agentforce coverage, manage team-based allocations, and orchestrate additional resources as needed.</li><li>Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training</li><li>Providing guidance, support, and development opportunities to the team; understanding team needs, adapting communication styles, and facilitating personal and professional development.</li><li>Demonstrates inclusive and psychologically safe spaces for team</li><li>Stay informed on market trends, risks, and opportunities specific to the business.</li><li>Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.</li><li>Monitor key performance indicators, identify areas of improvement and coach the team accordingly.</li><li>Help the team manage and resolving customer escalations and red accounts.</li></ul> Preferred Qualifications and Skills<ul><li>Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.</li><li>Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.</li><li>Showcase a proven track record in talent management, including recruitment, retention, and development.</li><li>Familiarity with Salesforce's product offerings and services.</li><li>Understands Salesforce strategic goals and ensures customer engagements are contributing to Salesforce success</li><li>Advanced understanding of AI &amp; Agentforce</li></ul>AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a rel="noopener noreferrer" target="_blank" href="https://careers.mail.salesforce.com/accommodations-request-form">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a rel="noopener noreferrer" target="_blank" href="http://www.equality.com">www.equality.com</a> and explore our company benefits at <a rel="noopener noreferrer" target="_blank" href="http://www.salesforcebenefits.com">www.salesforcebenefits.com</a>.<a rel="noopener noreferrer" target="_blank" href="https://salesforce.com">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a rel="noopener noreferrer" target="_blank" href="https://salesforce.com"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a rel="noopener noreferrer" target="_blank" href="https://salesforce.com"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a rel="noopener noreferrer" target="_blank" href="https://salesforce.com"> Salesforce</a>.﻿Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.<h3></h3><h3></h3><h3></h3><h3></h3><h3></h3><h3></h3>For California-based roles, the base salary hiring range for this position is $185,500 to $343,400.<h3></h3><h3></h3>Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.</div>