Events Technical Director

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

People, Culture and Communications - Wellbeing & Workplace Relations oversees Telstra's wellbeing and workplace relations programs.

About the Role

• As a Events Technical Director, you will deliver technical executional excellence for key activities conducted at the Customer Insight Centre (CIC) Sydney, working with key stakeholders across the organisation to deliver world class customer experiences and events. Working closely with the wider Workplace team and every part of the business you act as an enabler for creating highly relevant and digital first approaches that will inform, inspire and delight customers.
• Important note: this position involves working on-site at our Sydney CIC. Please take this into consideration before applying.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Technical Expertise: Serve as the go-to Technical Director for events and productions at the Sydney CIC, offering expert technical guidance and support to both internal and external customers.
• Event Planning and Execution: Plan and execute all technical aspects for large-scale hybrid and virtual events, as well as broadcast productions, ensuring seamless technical operations.
• AV System Management: Provide expert support for Technical, Virtual Platform, Video Conferencing, and A/V system requirements during customer demonstrations, meetings, and major events hosted at the CIC.
• Technical Issue Resolution: Act as the primary point of contact for technical issues and equipment failures within the CIC, conducting immediate assessments and diagnostics to determine appropriate resolutions.
• Supplier Collaboration: Collaborate with external suppliers and providers to efficiently resolve technical issues, always seeking cost-effective solutions and minimizing downtime.
• Innovative Solutions: Lead projects to introduce new technical solutions within the CIC, continually exploring opportunities for improvement and supporting new projects.
• Fault Reporting and Recommendations: Utilize existing systems to report and document all technical faults and service requests, offering recommendations to address recurring issues.
• Adherence to Best Practices: Ensure adherence to best practices, policies, and procedures within the CIC to maintain operational excellence and a proactive approach to maintaining operational technologies.
• Documentation Management: Maintain relevant and up-to-date technical documentation to ensure business continuity in the event of personnel changes or emergencies.
• Inventory Control: Keep the inventory register accurate and current by following established asset control processes, guaranteeing the availability of necessary equipment and resources.
• Operational Support: Provide operational support for events outside of normal working hours as required, ensuring the technical success of all CIC activities.
• Collaboration and Teamwork: Foster a culture of collaboration within the CIC, championing cooperation and synergy with other functions to deliver exceptional experiences to our customers.

About You

You will be bringing these skills and experiences to be successful in the role:

• Solid experience in event AV and broadcast environments
• Strong problem-solving and diagnostic skills, with the ability to swiftly address and resolve technical issues.
• Experience in virtual and hybrid event delivery.
• Strong knowledge of video standards with experience in routing and mixing.
• Solid audio patching and mixing background in corporate and broadcast environments.
• Good knowledge of networking and video conferencing is preferable.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with senior executive personnel.
• A personality that strives for exceptional standards.
• Demonstrated ability to plan individual and functional workload activities.
• Ability to identify and implement innovative solutions to day-to-day operational issues.
• A willingness to learn and be coached on presentation capabilities and demonstrations as required.
• Ability to work effectively with minimal supervision and excellent self-management skills.
• Excellent team player with the ability to work effectively within a small team environment.

Highly desirable qualification(s):

• Technical tertiary education
• Experience working as a technical director with an A/V production organization

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com.