Head of Key Account Management

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Do you have the ability to, on a strategic level, develop and lead a Key Account Management Department to success? As our new Head of KAM you will not only spend your days leading amazing colleagues, you will also strategically set growth plans, business reviews and overall develop the business with our strategic accounts. You will build long-lasting relationships and work closely with the management and key stakeholders in the establishment of departmental strategies, goals, and targets. If you have a few years of experience from similar roles and want to join our fast paced journey - we’re gonna welcome you to our pink family with open arms!

Your mission

• Take overall responsibility for our Key Account Management team at foodora, which includes the personnel responsibility for 4-6 Key Account Managers

• Take strategic ownership of the department. This includes developing and implementing new processes and structures for our strategic accounts. For example, implement monthly/quarterly Business reviews 

• Implement commercial strategies. For example, how to increase growth and maximize value for our strategic accounts. Make sure our strategic accounts are fully integrated with our Ecosystem (deals, ad tech, subscription, POS etc).

• Collaborate with internal stakeholders, both on an operational and strategic level

• Participate in key meetings with strategic accounts 

• Lead complex commercial projects. For example commission increase initiatives

• Utilize and implement best practices from other Delivery Hero markets in order to drive development in the strategic Account Management area. 

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
✔️ Reference- & background check - Final step before we’ll become colleagues.

• You have been responsible for large accounts, and have experience from complex negotiation with proven track record

• If you have led a team that will be considered a plus

• Advanced knowledge within Office (excel, powerpoint)

• Fluent in Swedish and English

• Prior experience from eCommerce and/or tech is considered a plus

Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills we’re looking for, we encourage you to apply anyway!

What’s in it for you?

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora.

• Employee discount at foodora (woho!) and awesome friday breakfasts!

• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.

• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and insipring courses within Sana Labs.

• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!

• Awesome AW’s and (pink) parties!