Intern, Customer Experience

3 Weeks ago • All levels • Customer Service

Job Summary

Job Description

This internship provides support to the sales team by compiling, preparing, and distributing confidential materials, including invoicing, accounting reviews, data analysis, operations, customer service, and sales forecasting. The role involves supporting revenue goals and operational processes. Responsibilities include assisting with the preparation and review of billing processes, weekly forecasts, and sales/product reports. The intern will also help modify and maintain sales databases, develop new dashboards, improve customer engagement, and provide customer support using Salesforce, resolving billing and account issues, and proactively identifying and addressing potential obstacles. The position is remote with occasional in-person attendance required.
Must have:
  • Administrative student (technical or technological level)
  • Intermediate Excel skills
  • Basic English proficiency
  • Analytical thinking
  • Proactiveness
  • Quick learner
  • Enthusiasm for work
  • Strong work ethic
  • Good listening skills
  • Clear communication
  • Teamwork capabilities

Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

What You'll Bring:

• Estudiante de carreras administrativas de nivel técnico o tecnólogo a fines con Finanzas, Sistemas de información o gestión Industrial.

• Nivel de Excel Intermedio.

• inglés básico.

• Capacidad analítica: también se le puede llamar análisis prioritario, criterio lógico. Esta competencia tiene que ver con el tipo y alcance del razonamiento y la forma en que la persona organiza cognitivamente el trabajo

• Proactividad: actúa sin que le digan qué hacer. Aporta nuevas ideas a la empresa.

• Inteligencia: aprende rápido. Demuestra una capacidad para comprender y absorber nueva información de manera rápida y competente.

• Entusiasmo: Muestra pasión y entusiasmo por el trabajo. Tiene una actitud de poder hacer.

• Ética de trabajo: posee una fuerte voluntad de trabajar duro ya veces largas horas para hacer el trabajo. Tiene un historial de trabajo duro.

• Habilidades de escucha: deja hablar a los demás y busca comprender sus puntos de vista.

• Comunicación: habla y escribe de forma clara y articulada sin ser demasiado verboso o hablador. Mantiene este estándar en todas las formas de comunicación.

• Trabajo en equipo: se acerca a sus compañeros y coopera con los supervisores para establecer una relación de trabajo de colaboración general

Impact You'll Make:

Dinámica del Rol

Este puesto brinda apoyo al equipo de ventas en áreas que incluyen, entre otras, la compilación, el apoyo en la preparación y distribución de material confidencial, incluido el apoyo en la facturación, el apoyo en la revisión contable de las facturas, el apoyo en los requisitos para el análisis de datos, el apoyo en temas de operaciones y servicios al cliente, también soporte en informes de ventas y pronósticos, soporte en seguimiento de tuberías. Ayuda al equipo de ventas a lograr ingresos, aporta soluciones efectivas al proceso operativo en actividades BAU. Generalmente trabaja de manera proactiva e independiente y busca orientación en asuntos no rutinarios.

Como vas a contribuir

• Apoyo a la preparación, mantenimiento y revisión de los soportes del proceso de facturación en todos los equipos de ventas.

• Apoyo en la preparación, mantenimiento y revisión de pronósticos semanales en coordinación con el equipo de ventas, los VP de ventas y el equipo de Finanzas.

• Apoyo a la Distribución de reportes semanales y mensuales de ventas y productos para la fuerza de ventas y gerencia.

• Apoyo en la elaboración de informes personalizados de ventas, financieros y de gestión.

• Apoyo para modificar y mantener las bases de datos de ventas existentes para que sean más efectivos con el desarrollo de nuevos tableros según lo necesite la gerencia.

• Soporte al equipo de Excelencia en Ventas ayudando a mejorar la participación del cliente y la ejecución de ventas al apoyar a los ejecutivos de cuenta con Planes de Cuenta específicos para los principales clientes de Colombia.

• Proporcionar servicio/soporte al cliente continuo para definir y resolver problemas y garantizar la satisfacción completa del producto a través de Salesforce; brindando soporte con mantenimiento de productos e informes ad hoc.

• Comunicarse con los asociados de ventas y otros departamentos para abordar y resolver problemas de facturación y cuentas por cobrar.

• Anticiparse a los obstáculos e involucrar de manera proactiva la gestión adecuada de TransUnion a medida que se materialicen problemas potenciales y obstáculos de alto riesgo.

• Realizar otras tareas relacionadas que se le asignen.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Intern, Customer Experience

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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