IT Support Specialist
Job Summary
Job Description
World Relief is seeking an IT Support Specialist in Carol Stream, Illinois. This role is responsible for supporting the effective use of technology resources, including managing computer inventory, providing IT hardware and software support to staff, interns, and volunteers, and monitoring system performance. Key responsibilities include setting up and maintaining laptops, managing equipment, installing and testing software, submitting help desk tickets, maintaining IT support records, managing the IT storage room, conducting tech orientations, managing regional computer inventory, and providing limited audio-visual equipment training. The position also involves working with hiring managers on laptop purchases, liaising with third-party IT support, and assisting with meetings and short-term projects.
Must have:
- Provide IT hardware and software support
- Set up and maintain laptops and workstations
- Manage and track equipment inventory
- Install and test software applications
- Submit help desk tickets
- Maintain IT support records
- Manage IT storage room
- Manage tech orientation
- Manage regional computer inventory
- Knowledge of Microsoft Windows 365
- Knowledge of current internet browsers
- Knowledge of networking concepts
- General technical troubleshooting skills
- Mature and personal Christian faith
- Committed to mission, vision, and values
- Desire to serve and empower the Church
Good to have:
- Provide limited training to audio-visual/multi-media equipment users
- Work with Hiring Managers to purchase laptops
- Liaise with third-party IT support
- Assemble and disassemble equipment
- Assist with short-term projects
Perks:
- Competitive benefits package
- Employee discount program
2 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
This position supports the effective use of World Relief Chicagoland’s technology resources to support daily work. Responsibilities include managing computer inventory, providing IT hardware and software support to staff, interns and volunteers, and monitoring system performance.
- Provide computer hardware and software technical support both in person and remotely to staff, interns and volunteers
- Set up and maintain, staff and intern laptops and workstations
- Manage, track, and protect equipment that is designated for use by staff and interns. This includes regular updating of staff and intern laptops
- Maintain, install and test software applications on computer hardware throughout the region.
- Submit help desk tickets to assist staff and interns with technology related issues
- Maintain record of IT support
- Manage IT storage room in all 3 offices
- Manage staff and intern tech orientation
- Manage regional computer inventory including retiring aged computers
- Provide limited training to audio-visual/multi-media equipment users.
- Work with Hiring Managers to purchase laptops
- Liaise with third party IT support organizations
- Assemble and disassemble equipment for All-Staff internal and external meetings.
- Assist with short-term projects as necessary
- Other duties as assigned by supervisor
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Bachelor’s degree in Information Technology, Computer Science or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments.
- Knowledge of Microsoft Windows 365, all current internet browsers (Chrome, Internet Explorer, Safari and Firefox), including networking concepts and general technical troubleshooting skills
- Knowledge, Skills, Abilities, and Others required to complete the essential job functions
- Minimum of two years’ related work experience is strongly preferred
$24 - $27 an hour
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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