Operations Manager
Job Summary
Job Description
We are seeking an Operations Manager to report to the Development Director of Operations, partnering with BU leaders and the operations team across studios. The role involves planning and controlling operational activities, requiring prioritization and the ability to switch context frequently. The Operations Manager will collaborate with multiple partners and deliverables simultaneously. Key responsibilities include partnering with business leaders on headcount and budget, providing oversight for day-to-day operations, documenting and improving site ops processes, and collaborating with IT and Workplace support functions. Additionally, the role involves creating hardware purchase plans, allocating assets, tracking discretionary budgets, managing contract staff requirements, and processing vendor invoices.
Must have:
- Over 5 years of experience in operations management
- Experience developing performance tracking measures
- Autonomous workstyle with minimal oversight
- Proficient governance, change, and partner management skills
- Experience in budgeting and resource forecasting
- Experience with process improvement tools
- Experience using data and business expertise for decisions
5 skills required
Job Details
Role Overview
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Role Overview
Creative Development Partners (CDP) is a global team supporting the delivery of quality verification for all EA game development studios. We are looking for an Operations Manager, reporting to the Development Director of Operations, partnering with BU leaders at the location and the operations team across studios, to help plan and control our operational activities. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You will need to be collaborative and excel at working with multiple partners and deliverables simultaneously.
Key Responsibilities
- Partner with business leaders to understand overall headcount and budget including financial impact, location strategy and focused resource analysis.
- Provide necessary oversight and support in the execution of essential day-to-day operational responsibilities.
- Document site ops process and Identify scope for improvements. Use data and insights as a resource to guide efficient decisions across our business.
- Partner with support functions like IT and Workplace, for the execution of daily tasks that require their support.
- Create a quarterly hardware purchase plan and place orders with the IT/Purchase team.
- Allocate assets to project teams and individuals as per the plan.
- Track Discretionary budget against the quarterly plan and report variance if any.
- Create contract staff requirements and coordinate with the vendor recruitment team for hiring and onboarding.
- Receive monthly invoices from vendors and track overall spending against the PO amount.
Required Skills and Qualifications
- Over 5 years of work experience in operations management or a related field.
- Experience developing measures that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
- Autonomous workstyle needing minimal management oversight to remove blockers and address incidents.
- Proficient governance, change management and partner management skills.
- Experience in budgeting and/or resource forecasting.
- Experience with process improvement and productivity tools.
- Experience using data and business expertise to inform decisions.
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