Operations Manager

Role Overview

Creative Development Partners (CDP) is a global team supporting the delivery of quality verification for all EA game development studios. We are looking for an Operations Manager, reporting to the Development Director of Operations, partnering with BU leaders at the location and the operations team across studios, to help plan and control our operational activities. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You will need to be collaborative and excel at working with multiple partners and deliverables simultaneously.

Key Responsibilities

• Partner with business leaders to understand overall headcount and budget including financial impact, location strategy and focused resource analysis.

• Provide necessary oversight and support in the execution of essential day-to-day operational responsibilities.

• Document site ops process and Identify scope for improvements. Use data and insights as a resource to guide efficient decisions across our business.

• Partner with support functions like IT and Workplace, for the execution of daily tasks that require their support.

• Create a quarterly hardware purchase plan and place orders with the IT/Purchase team.

• Allocate assets to project teams and individuals as per the plan.

• Track Discretionary budget against the quarterly plan and report variance if any.

• Create contract staff requirements and coordinate with the vendor recruitment team for hiring and onboarding.

• Receive monthly invoices from vendors and track overall spending against the PO amount.

Required Skills and Qualifications

• Over 5 years of work experience in operations management or a related field.

• Experience developing measures that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.

• Autonomous workstyle needing minimal management oversight to remove blockers and address incidents.

• Proficient governance, change management and partner management skills.

• Experience in budgeting and/or resource forecasting.

• Experience with process improvement and productivity tools.

• Experience using data and business expertise to inform decisions.