Principal Technical Program Manager

4 Hours ago • 8-10 Years • $164,500 PA - $235,000 PA

Job Summary

Job Description

The Principal Technical Program Manager will be responsible for analyzing content and reputation ecosystems, building key technical and commercial partnerships, handling customer escalations, developing training materials, and partnering with technical teams to enhance observability and automate processes. This role requires expertise in complex cloud/SaaS projects and high-stakes customer interactions. The candidate will collaborate with technical teams to enhance observability and automate processes. The role also requires experience in aligning technical challenges with business goals and building technical and commercial relationships across teams.
Must have:
  • 8-10 years in technical program management
  • Deep technical knowledge of applications and content ecosystems
  • Experience in high-stakes customer interactions
  • Strong collaborator and relationship builder
Good to have:
  • Skilled in cross-functional collaboration
  • Leadership qualities
  • Ability to build strong relationships
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Principal Technical Program Manager to join our Zscaler Reliability and Infrastructure Services team. Reporting to the Senior Director Technical Program Management, you will be responsible for:

  • Analyze content and reputation ecosystems.
  • Build key technical and commercial partnerships for case resolution.
  • Handle customer escalations to ensure timely closure.
  • Develop training materials and playbooks.
  • Partner with technical teams to enhance observability and automate processes.

What We’re Looking for (Minimum Qualifications) 

  • 8–10 years in technical program management, with expertise in complex cloud/SaaS projects.
  • Deep technical knowledge of applications, reputation, and content ecosystems; skilled at aligning technical challenges with business goals.
  • Experienced in high-stakes customer interactions, demonstrating executive-level presence.
  • Strong collaborator with proven success in building technical and commercial relationships across teams.

What Will Make You Stand Out (Preferred Qualifications)

  • Skilled in cross-functional collaboration, leadership, and building strong, impactful relationships.

#LI-Hybrid

#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$164,500 - $235,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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