Product Operations Senior Specialist

1 Month ago • 4-5 Years • Product

Job Summary

Job Description

HungerStation, part of the Delivery Hero Group, is seeking a Product Operations Senior Specialist. The role involves being the subject matter expert for fraud-related topics, identifying fraud patterns, and driving solutions with product and operations teams. Responsibilities include analyzing fraud across users, riders, and vendors, building dashboards for insights, optimizing operational processes, managing program budgets, and staying updated with industry trends. The specialist will collaborate with cross-functional teams, manage project plans, contribute to division objectives, and make critical decisions. This position requires a strong understanding of the food delivery business and excellent interpersonal skills.
Must have:
  • 4-5 years of operational experience in e-commerce or food/tech
  • At least 2 years in a senior-level role
  • Proven problem-solving abilities
  • Hypothesis formulation and solution design skills
  • Proficiency in data analytics
  • Bachelor's degree in a relevant field
  • Experience in building/optimizing operational processes
  • Solid project management background
  • Sharp product mindset
  • Strong interpersonal skills, relationship building, and influencing stakeholders
Good to have:
  • Experience with Tableau and Looker Studio
  • Master's degree
  • Experience in addressing user fraud
  • Arabic speaker
Perks:
  • Relocation support globally
  • Access to e-learning platforms (LinkedIn)
  • Personal educational budget for conferences and training
  • Participation in various in-house training programs
  • Exchange ideas with over 2000 colleagues

Job Details

Company Description

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

  • Be the subject matter expert (SME) for all fraud-related topics within the company.

  • Understand all aspects of fraud across the user funnel, identify fraud patterns, and proactively drive solutions with the relevant product and operations teams.

  • Conduct deep dives to analyze fraud across all stakeholders, including riders, vendors, and customers.

  • Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes.

  • Build dashboards and reports that provide actionable insights for ongoing projects.

  • Continuously assess and enhance operational processes, identifying areas for improvement and increased efficiency.

  • Manage program budgets, including cost forecasting and expense control.

  • Provide regular reports and updates to senior management on program progress, key performance indicators, and financial results.

  • Stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that enhance the food delivery business.

  • Collaborate with cross-functional teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution.

  • Work with local stakeholders to identify operational blockers, and engage with central teams and other internal stakeholders to drive improvements in overall operational performance.

  • Own and manage project plans, timelines, and budgets for new initiatives or enhancements, providing regular updates to internal teams for better visibility and impact.

  • Contribute to the development and execution of the Division’s ABCs and OKRs, ensuring alignment with other function heads.

  • Make critical decisions that support the strategic and tactical direction of the Division.

  • Measure and track relevant OKRs and metrics to ensure goal achievement and take corrective actions when needed.

  • Follow all relevant policies, procedures, and processes to carry out daily work in a controlled and consistent manner.

  • Contribute to identifying opportunities for continuous improvement of processes and practices to enhance effectiveness.

  • Uphold a high-performance work environment and promote HungerStation Values, serving as a role model for peers.

Qualifications

  • 4–5 years of operational experience in the e-commerce or food/tech industry, with at least 2 years in a senior-level role.
  • Proven problem-solving abilities, with strong skills in hypothesis formulation and solution design.
  • Proficient in data analytics, with hands-on experience using tools like Tableau and Looker Studio considered an advantage.
  • A Bachelor’s degree in a relevant field is required; a Master’s degree is a plus.
  • Experience in building and optimizing operational processes across the end-to-end journey.
  • Solid background in project management, with a clear understanding of prioritization and the importance of meeting deadlines.
  • A sharp product mindset, with the ability to deeply understand our ecosystem and collaborate effectively with Product teams.
  • Strong interpersonal skills with the ability to build relationships, motivate peers, and influence stakeholders at all levels.
  • Prior experience in addressing user fraud is a strong plus.
  • Arabic speaker is preferred.

Additional Information

What We offer:

  • We offer relocation support globally to our permanent employees.
  • Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
  • Develop your skills with your personal educational budget for conferences and external training.
  • Access our e-learning platform LinkedIn and participate in our various in-house training programs
  • And much more…

Similar Jobs

ness digital  - Senior FullStack Developer

ness digital

Iași, Iași County, Romania (On-Site)
1 Month ago
Netflix - Counsel, Business & Legal Affairs, Nordics

Netflix

Stockholm, Stockholm County, Sweden (On-Site)
8 Months ago
Arkadium - Director, Data and Insights

Arkadium

Lisbon, Lisbon, Portugal (Hybrid)
2 Months ago
PwC - Receptionist (3  Months) Contract

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
9 Months ago
YallaPlay - Mobile Game User Acquisition Coordinator

YallaPlay

(Remote)
10 Months ago
Simcorp - Lead Product Owner - Client Reporting

Simcorp

London, England, United Kingdom (Hybrid)
2 Months ago
Illumina - Product Complaint Specialist II

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Year ago
bytedance - Senior Product Operations Advocate - R&D Tools

bytedance

San Jose, California, United States (On-Site)
2 Months ago
ISS Stoxx - Product Integration Specialist

ISS Stoxx

Red Bank, New Jersey, United States (Hybrid)
1 Month ago
Mercury - Associate General Counsel, Product and Privacy

Mercury

San Francisco, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Qualcomm - CPU Physical Design Engineer (Lead/Staff)

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Oculus VR - Product Design Engineer, Reality Labs

Oculus VR

Sunnyvale, California, United States (On-Site)
1 Year ago
Netflix - DSP Partner Operations Manager

Netflix

New York, New York, United States (On-Site)
3 Months ago
Linden lab - Business Operations Director

Linden lab

San Francisco, California, United States (Hybrid)
2 Months ago
Hyperhug - Senior Unity Developer (UI)

Hyperhug

(Remote)
4 Months ago
Paytm - Technical Program Manager

Paytm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Epic Games - Senior Technical Producer

Epic Games

(On-Site)
4 Months ago
Reddit - Senior iOS Software Engineer

Reddit

Chicago, Illinois, United States (On-Site)
2 Months ago
 Many Chat  Inc  - Tax Manager

Many Chat Inc

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
ansira - Client Success Delivery Sr. Associate

ansira

Noida, Uttar Pradesh, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Riyadh, Riyadh Province, Saudi Arabia

Assystems - BIM Structural Engineer

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
9 Months ago
element 8 - Business Development & Sales Officer (Branding & Marketing Services)

element 8

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
Site Core - Account Executive, Enterprise

Site Core

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)
5 Months ago
Naphora - 2D Animator

Naphora

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Months ago
UXBERT Labs - AR/IoT Development Specialist

UXBERT Labs

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)
6 Months ago
Rackspace Technology - Senior Cyber Security Engineer (IAM/PAM - DevSecOps)

Rackspace Technology

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
Assystems - Project Manager

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
3 Months ago
Nagarro - Staff Engineer, Java

Nagarro

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
8 Months ago
Star schema - Quality Assurance, Safety & Health Manager

Star schema

Tabuk, Tabuk Province, Saudi Arabia (On-Site)
1 Month ago
Flow - Building General Manager

Flow

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Jobs

NXP - Internship – Product Engineering (New IC Project)

NXP

Nijmegen, Gelderland, Netherlands (On-Site)
1 Month ago
bytedance - Product Solutions Architect - Enterprise Security

bytedance

Singapore (On-Site)
8 Months ago
cyara - Product Owner

cyara

Hyderabad, Telangana, India (Hybrid)
7 Months ago
TransUnion - Senior Advisor, Product Excellence

TransUnion

Chicago, Illinois, United States (Hybrid)
2 Months ago
Make - Product Growth Expert

Make

Prague, Prague, Czechia (On-Site)
2 Months ago
Philips - Supply Planning Product Owner

Philips

Best, North Brabant, Netherlands (On-Site)
1 Month ago
4theplayer - REMOTE Junior Technical Writer / Product Executive

4theplayer

(Remote)
2 Months ago
Thousand Eyes - Director, Product, AI Networking

Thousand Eyes

San Francisco, California, United States (On-Site)
2 Months ago
CyberArk - Product Owner

CyberArk

United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


Facebook: http://www.facebook.com/publicisgroupe

Twitter: @PublicisGroupe

Youtube: http://www.youtube.com/publicisgroupe

Website: www.publicisgroupe.com

Dubai, Dubai, United Arab Emirates (On-Site)

London, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Tokyo, Japan (Hybrid)

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)

Paris, Île-de-France, France (On-Site)

Budapest, Hungary (Hybrid)

Madrid, Community Of Madrid, Spain (Hybrid)

Singapore (Hybrid)

View All Jobs

Get notified when new jobs are added by Publicis Groupe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug