- Sales Enablement & on ground Training (60%)
- Coordinate with the HOS to build sales materials, such as a sales pitch, sales handbook, sales guidelines,... ;
- Organize training courses online or 1-1 on ground for SMs/TLs (Train the Trainer) on topics like selling skill, negotiating with customers, handling customer rejections, tracking SP performance and compliance, managed sales routing, and resolve common AMAST issues; potentially lead with sales engagement activities like sales conferences, offsites, etc;
- Organize training courses online or 1-1 on ground for SMs/TLs (Train the Trainer) on topics like selling skill, negotiating with customers, handling customer rejections, tracking SP performance and compliance, managed sales routing, and resolve common AMAST issues; potentially lead with sales engagement activities like sales conferences, offsites, etc.
- Anti-fraud Audit market (40%):
- Develop a Code Of Conduct, risk control procedures in sales activities, and a violation monthly scoring matrix;
- Regularly monitor compliance indicators to promptly detect and report any irregularities in sales activities to prevent future risks for the sales team and suggest initiatives to the sales operations manager;
- Conduct store visits to understand market trends, sales impact, brand positioning within the channels and identify ways to improve sales;
- Provide weekly reports on market sales, trends and customer sentiments for commercial team to drive initiatives for sales;
- Investigate suspicious case from AMAST/ITO/WMS and/or warning system. Perform Mystery shopping and/or investigation process according to standard procedure under Anti Fraud policy and verify suspicious scenario and responsible person committed the violation