Technical Account Advisor - Cloud Services

Blue Yonder Job Profile: Technical Account Advisor

About Blue Yonder:

Blue Yonder is a global leader in digital supply chain solutions and omni-channel commerce fulfillment, leveraging AI and machine learning to empower businesses to predict and meet consumer demand efficiently. Our cloud-based platform enables companies to optimize inventory, labor, and logistics operations, driving enhanced efficiency, sustainability, and profitability. Committed to innovation and customer success, Blue Yonder serves a diverse customer base, transforming supply chain challenges into competitive advantages.

Overview:

We are seeking a highly skilled Technical Account Advisor to join our Cloud Services team at Blue Yonder. The Technical Account Advisor will be responsible for providing technical support and guidance to clients as they design, implement, and optimize their cloud-based solutions. The role will be responsible for ensuring client satisfaction, retention and helping clients to fully leverage their cloud services.

What you’ll do

• Act as a technical point of contact for clients and work to understand their technical requirements and recommend solutions that align with those requirements
• Provide technical support and guidance to clients during the design, implementation, and optimization of their cloud-based solutions
• Collaborate with cross-functional teams to ensure client success
• Continuously learn and stay current on new cloud services and technologies
• Participate in troubleshooting and problem resolution for clients
• Provide feedback to internal teams to improve the client experience and service offerings
• Collaborate with the sales team to identify new business opportunities
• Develop and maintain ongoing relationships with key stakeholders
• Create and deliver presentations and training sessions to clients

What we are looking for

• Minimum of 3 years of experience in a technical support or customer service role
• Strong knowledge and experience with cloud services and technologies, such as AWS, Azure, or Google Cloud
• Strong communication and presentation skills
• Experience working with clients and understanding their technical requirements
• Ability to work independently as well as part of a team
• Strong problem-solving and analytical skills
• Experience with account management or customer service is a plus