Account Manager

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Account Management team in Toronto are currently looking for an Account Manager to join the team. 

As an Account Manager, you'll be responsible for creating meaningful connections while curating a platform experience that surpasses our customers' highest expectations. Utilize multiple contact strategies to engage in relationship building while conducting a thorough qualitative and quantitative portfolio analysis to provide personalized rewards and loyalty offers.

Key responsibilities will include:

• Strategically develop and retain a portfolio of high value players.
• Communicate regularly with players via phone and email to build personal relationships and develop a tailored premium platform experience.
• Utilize multiple operational tools and analytics to meet and exceed against established KPIs, contributing to your own and overall team’s performance goals. 
• Actively participate in team meetings, off-site events and strategy sessions, offering feedback and innovative ideas to enhance processes and outcomes.
• Understand sustainable portfolio management through player education and the incorporation of RSG tools where necessary. 
• Be the liaison between your players and all compliance teams, supporting VGW in their strict adherence to compliance obligations.

What you will bring to the role:

• 3-5 years demonstrated account management experience either B2B or B2C 
• 3-5 years experience achieving and exceeding business targets and objectives (KPI’s, strategic goals, etc).
• Demonstrated effectiveness at developing and retaining high value level relationships.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience (Salesforce, Tableau etc.)
• Strong analytical and strategic thinking abilities with the ability to leverage data and insights to make actionable recommendations 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

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