Administrator - Insurance Operations

5 Hours ago • All levels

Job Summary

Job Description

This role involves providing exceptional customer service by taking inbound calls related to existing and new policy inquiries. The administrator will also support management, process documentation, handle customer inquiries via telephone and email, and maintain a basic understanding of insurance legislation. The role requires updating reports, working closely with team leaders, and utilizing computer technology to handle a high volume of calls. This is a hybrid role with a requirement of working at least three days a week in the office.
Must have:
  • Exceptional Customer Service skills
  • Excellent analytical and negotiation skills
  • Proficiency in Microsoft Office Suite
Good to have:
  • Ability to work under pressure and meet deadlines
  • Experience in an insurance-related field

Job Details

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role can be based in the Sydney OR Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will take inbound calls and provide exceptional customer service on behalf of our client in relation to existing and new policy enquiries. Additionally, you will support management, as requird, and accurately process all relevant documentation in a timely manner.

We will count on you to:

  • Handle customer enquiries via telephone (inbound and outbound) and email.
  • Manage length of calls
  • Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
  • Promote good listening skills
  • Provide customers with needed information and support
  • Update reports based on predefined templates on a regular basis to ensure accurate entry
  • Work closely with Team Leader and Seniors to ensure synergy and all time customer satisfaction
  • Utilize computer technology to handle high volume of calls

What you need to have:

  • High School Certificate or equivalent.
  • Exceptional Customer Service skills
  • Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
  • Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

What makes you stand out:

  • Ability to work under pressure and meet deadlines through effective time management.
  • Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.
  • Experience in a similar broking/operational role, preferably in an insurance-related field.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.  

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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