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Associate Account Manager

Pennsylvania, United States (On-site)

Associate Account Manager

1 Month ago • 1-2 Years • Account Management

About the job

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Job Description

As an Associate Account Manager at WebMDMedscapeLIVE!, you will be responsible for assisting the Program Management and Account Management teams. You'll work closely with our Program Management team to ensure the successful compilation, quality control, and submission of all assets through the Medical Legal Regulatory (MLR) process. Additionally, you'll assist the Account Management team in managing client relationships and facilitating seamless event execution. You will collaborate with cross-functional teams, be receptive to coaching, and quickly learn new skills. This role requires a highly organized individual with a strong attention to detail, the ability to work independently and collaboratively, and a knack for excelling in deadline-driven environments. Your responsibilities include developing, QCing, and submitting program assets through the MLR process, assisting with client management through meticulous attention to detail, managing internal team deliverables and timelines, collaborating with project teams, scheduling and participating in client meetings, utilizing project management software to track progress, and providing regular status updates.

Must have:

Bachelor's degree required
1-2 years of experience in Project Management or Account Services
Experience in a client-facing role
Excellent communication and organizational skills
Ability to work independently and as part of a team
Strong attention to detail
Experience with Medical Legal Regulatory (MLR) preferred

Good to have:

Experience in the healthcare or medical education environment
Prior experience with Workfront

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Description

Position at WebMD

MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:

At MedscapeLIVE! you will be responsible for assisting the Program Management and Account Management teams. You will work closely with our Program Management team to successfully compile, QC, and submit all assets through the MLR process. Additionally, you will assist the Account Management team to manage client relationships and enabling flawless event execution. The applicant will collaborate with multidisciplinary teams across the organization, must be willing to be coached, and eager to learn new skills quickly. The applicant should be a highly organized, able to work independently while working collaboratively, detail oriented, and excel in a deadline-driven environment.

What You’ll Do:

Thorough development, QC, and submission of all program assets through the MLR process. This includes assisting with edits, resubmissions, and launch of assets sometimes on tight deadlines
Assist with client management through focused attention to detail, accountability, concise communications, and a sense of urgency
Manage internal team deliverables, timelines, and clearly defined next steps
Collaborate with multidisciplinary project teams, meeting client and management expectations, and ensuring programs remain on target and within agreed-upon parameters
Schedule and join client meetings, lead internal meetings as needed, and assist with client communications
Use project management software to track projects and provide frequent status updates
Assist with problem solving issues as they arise
Overall ownership of client program success and execution
Onsite presence as needed for in-studio broadcasts

Who You Are:

Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
Organized, detail-oriented, and a problem-solver
Independently motivated but able to foster positive team dynamics
Proactive and interested in building your skillset to take on more responsibility
Accepting of constructive feedback and committed to overall account success
Has the ability to work overtime or travel, as needed

Qualifications:

Bachelor’s degree required
1-2 years in Project Management or Account Services, preferably within the healthcare or medical education environment
Experience in an external client-facing environment
Highly professional, ability to work independently, and foster collaborative work relationships
Outstanding time management, organizational skills, and an eye for details
Thrives in a high-paced environment with multiple competing deadlines and necessity for rapid responses
Excellent verbal communication, writing, and grammar skills
Ability to work extended hours to meet clients’ business needs, if needed. Travel may be required
Experience with Medical Legal Regulatory (MLR) preferred
Prior working experience in Workfront is a plus