Customer Service Advisor

1 Month ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Service Advisor, you will be responsible for handling customer inquiries via phone, chat, and other electronic methods. Your duties include responding to requests for product information and assistance, helping customers with complaints and billing inquiries, and resolving customer service issues in a timely and professional manner. You will utilize computer technology to manage a high volume of calls, work closely with team leads and supervisors to ensure customer satisfaction, and adhere to call scripts and call center policies. This role also involves compiling reports and managing customer interactions using Amazon Web Services (AWS) tools. The position requires a stable history of employment and the ability to work full-time, 40 hours a week, from a quiet, distraction-free home environment.
Must have:
  • High School diploma or equivalent
  • At least 18 years old
  • Stable employment history
  • Willing to accept temporary assignment
  • Full-time availability (40 hours/week)
  • Distraction-free home work environment
  • Experience with internet browsers (Chrome, Firefox, Safari)
  • Typing speed of at least 25 wpm
  • Excellent oral and written communication
  • Proficiency in MS Office (Word, Excel)
  • Full professional English proficiency (CEF C1+)
  • Reside within an approved state
  • High-speed internet (Cable, Fiber, DSL)
  • 40 Mbps download, 20 Mbps upload, 100ms ping, 40ms jitter
  • Wired connection required if Wi-Fi is unstable

Job Details

Description

Customer Service Advisor

United States

Work From Home!

 

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  

 

The Opportunity: 

Position responsibilities:

  • Answer ing customer inquiries via phone, chat, and other electronic methods
  • Respond ing to customer requests for product information and assistance
  • Assist ing customers with complaints and billing inquiries
  • Resolv ing customer service issues in a timely and professional manner
  • Utiliz ing computer technology to handle a high volume of calls
  • Work ing closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adher ing to call script and call center policies
  • Compil ing reports
  • Managing customer interactions using provided Amazon Web Services (AWS) tools

 

The Candidate: 

Required skills/qualifications: 

  • High School diploma or equivalent combination of education and experience   
  • Must be at least 18 years old     
  • A stable history of employment     
  • Willing to accept a temporary assignment  
  • Must be able to work full time, 40 hours a week 
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift    
  • Experience using internet-based browsers such as Chrome, Firefox, Safari    
  • Ability to accurately type at least 25 wpm    
  • Excellent oral and written communication skills    
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)    
  • Must reside within an approved state*    
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)    
  • Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)   
  • 40 Mbps Download    
  • 20 Mbps Upload    
  • 100ms Ping or less    
  • Jitter: 40 MS or less    
  • Wi-Fi Connection is permitted    
  • The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges    

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

 

 

Similar Jobs

Tesla - Maintenance Technician Paint

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Behaviour Interactive - Senior Procurement Specialist

Behaviour Interactive

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Universal Music Group - Senior Manager, eCommerce Fan Services

Universal Music Group

Philadelphia, Pennsylvania, United States (On-Site)
3 Weeks ago
Crunchyroll - People Experience Communications Manager

Crunchyroll

Culver City, California, United States (Hybrid)
5 Months ago
Axel springer - SME Sales Manager - LATAM

Axel springer

São Paulo, Brazil (Remote)
2 Weeks ago
TVH - Technical Support Specialist

TVH

Waregem, Flanders, Belgium (Hybrid)
1 Year ago
GoDaddy - Desktop Support Technician

GoDaddy

Belgrade, Serbia (On-Site)
1 Month ago
OKX - Senior Customer Service Agent (German Speaker)

OKX

Budapest, Hungary (Hybrid)
1 Month ago
Zenoti - Technical Support Specialist - VOIP Solutions

Zenoti

Seattle, Washington, United States (On-Site)
3 Weeks ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

(Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nexon - Player Support Specialist (Temporary)

Nexon

El Segundo, California, United States (Hybrid)
2 Months ago
Cubic corporation - EMEA Project Control Manager

Cubic corporation

Salfords, England, United Kingdom (On-Site)
2 Months ago
Square - Internship in Production Management / Control Center

Square

Waiblingen, Baden-Württemberg, Germany (On-Site)
2 Weeks ago
Granicus - Systems Engineer II - Windows

Granicus

Bengaluru, Karnataka, India (Remote)
3 Months ago
smarsh - IT Specialist

smarsh

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Sleeper - Trade Operations Analyst

Sleeper

New York, New York, United States (On-Site)
1 Month ago
Minecast - SMB Associate Account Manager - Renewals

Minecast

London, England, United Kingdom (On-Site)
1 Year ago
Zoic studios - Studio Production / Resource Manager

Zoic studios

Vancouver, British Columbia, Canada (Remote)
2 Weeks ago
Capgemini - Financial Controller

Capgemini

Kolkata, West Bengal, India (On-Site)
3 Months ago
OKX - Senior Financial Analyst

OKX

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Epic Games - Senior Technical Producer

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
broadcom - Memory Circuit Design Engineer

broadcom

Mendota Heights, Minnesota, United States (On-Site)
1 Month ago
Regent craft - Modeling and Simulation Engineer

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
9 Months ago
LLNL - Operations Research Engineer

LLNL

Livermore, California, United States (On-Site)
3 Weeks ago
Monarch Money - Engineering Manager, Core Product

Monarch Money

United States (Remote)
1 Month ago
Expedia - Technical Solutions Engineer

Expedia

Chicago, Illinois, United States (On-Site)
2 Weeks ago
Next Level Business Services - SAP Technical Archiving Specialist

Next Level Business Services

Saint Paul, Minnesota, United States (On-Site)
9 Months ago
Epic Games - Technical Designer in Animation

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
Demandbase - Growth Account Director, Strategic

Demandbase

Austin, Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Diligent Corporation - Customer Success Manager

Diligent Corporation

Galway, County Galway, Ireland (Hybrid)
3 Weeks ago
Daybreak Game Company LLC - Customer Service Representative

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
1 Year ago
Ethos Life - Customer Support Manager

Ethos Life

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Coda - Business Support Specialist

Coda

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Reality Games - Customer Support Specialist

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
8 Months ago
Ubisoft - Junior Procurement Support Specialist

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Rocket - Senior Customer Solutions Consultant

Rocket

Italy (Remote)
1 Year ago
Eneba Games - Team Lead, Customer Support

Eneba Games

(Remote)
2 Months ago
Trackman - Customer Service Specialist

Trackman

Phoenix, Arizona, United States (On-Site)
3 Months ago
Playtika - Customer Relationship Manager

Playtika

Israel (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. 

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

Brno, South Moravian Region, Czechia (Remote)

United States (Remote)

United States (Remote)

Boca Raton, Florida, United States (Hybrid)

Bogota, Colombia (Remote)

Bogota, Colombia (Remote)

View All Jobs

Get notified when new jobs are added by Anthology Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug