Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

Operate all equipment, stock ingredients from delivery area to storage, work area, and walk-in cooler. Prepare product, receive and process telephone orders, and take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Orientation and training are provided on the job. Requires the ability to comprehend and give correct written instructions, and communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential functions include accurate and quick addition, subtraction, multiplication, and division (calculator may be used), making correct monetary change, verbal, writing, and telephone skills to take and process orders, motor coordination for rapid and accurate movements, and the ability to enter orders using a computer keyboard or touch screen.
Must have:
  • Operate all equipment
  • Stock ingredients
  • Prepare product
  • Process telephone orders
  • Take inventory
  • Clean equipment and facility
  • Give written instructions
  • Communicate verbally
  • Accurate calculations
  • Make correct monetary change
  • Enter orders via computer

Job Details

Job Description

Job Duties for all Team Members.

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

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