Customer Success Manager for Construction

2 Months ago • 3 Years + • Customer Service

Job Summary

Job Description

As a Customer Success Manager for Construction, you will be a key player in retaining and expanding enterprise customers in the construction domain. Your primary responsibility is to ensure customers achieve their desired business outcomes through the adoption of cloud solutions. This involves building strong relationships, driving solution adoption, analyzing customer data, and aligning on objectives through business reviews. You will act as a voice of the customer and support the DACH regions using your German language skills. You will be responsible for onboarding new customers, expanding solution adoption, and identifying expansion opportunities, while also maintaining a high customer retention rate. You will also be expected to hold regular check-in calls, webinars, and mentoring sessions with customers.
Must have:
  • German and English fluency for DACH region support
  • Experience in the Construction industry
  • 3+ years in a customer-facing, B2B role
  • Experience in Customer Success or Account Management
  • Ability to travel up to 30%
Good to have:
  • Experience in the Construction Industry
  • Knowledge of AEC workflows
  • Understanding of ACS Solutions

Job Details

Job Requisition ID #

25WD86181

As a Customer Success Manager for Construction within our Customer Success organisation for Enterprise business, retaining and expanding our enterprise customers in the construction domain is one of our most important tasks and we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers’ desired business outcomes is critical to building lasting trusted relationships with our customers and ultimately driving revenue for Autodesk.  
     
Reporting to the EMEA Manager of Customer Success, the Customer Success Manager for Construction is a strategic and trusted partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for solution adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Business Reviews. Additionally, you will act as a voice of the customer towards the strategic vision for our construction business. With your German language skills you will be supporting the DACH regions.

Responsibilities

  • You are familiar with the direction and strategy of Autodesk to become the leading construction platform company. 
  • You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole. 
  •  Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes  
  • In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization  
  • You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities  
  •  Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers  
  • Track account health to identify churn risk and work proactively to eliminate that risk  
  • Drive product usage and adoption of the Autodesk Construction Cloud (ACC)  
  • Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team  
  • You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally. 
  • Act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services  

  

Minimum Qualifications 

  • German and English fluency to support the DACH region
  • Experience in the Construction industry
  • At least 3 years' experience in a customer-facing, B2B role  
  • Experience in Customer Success, Account Management or a client facing role  
  • Ability to travel up to 30%, taking into account the current situation 
  • Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)  
  • Excellent written and verbal communication skills  
  • Ability to multi-task, prioritize, and manage time effectively  
  • Process-driven and organized by nature  
  • Willingness to be adaptable and help problem solve  
  • Hard working, have a record of accomplishment, and demonstrated drive for achievement  

  

Preferred Qualifications 

  • Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)  
  • Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction  
  • Hugely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions

#LI-SH1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Similar Jobs

Apple - Product Management Manager, Finance & Billing

Apple

Austin, Texas, United States (On-Site)
2 Months ago
Trend Micro - Regional Account Manager

Trend Micro

Montreal, Quebec, Canada (On-Site)
2 Months ago
Adyen - Senior Demand Generation Manager

Adyen

San Francisco, California, United States (Hybrid)
2 Months ago
Ziff Davis - Sales Account Manager - Downdetector Vertical Hunter

Ziff Davis

United States (Remote)
1 Month ago
Oliver Agency - Senior Account Manager

Oliver Agency

Bangkok, Thailand (On-Site)
3 Weeks ago
 Pearl Abyss - Entry-Level Black Desert Customer Service Representative

Pearl Abyss

(On-Site)
6 Months ago
Tesla - Tesla Roadside Support Specialist

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
bytedance - Customer Success Manager - Lark - Philippines

bytedance

Taguig, Metro Manila, Philippines (On-Site)
9 Months ago
Veeam Software - Customer Success Representative, Named (Portuguese Required)

Veeam Software

Alpharetta, Georgia, United States (On-Site)
3 Months ago
Tesla - Customer Support Specialist - German Speaker

Tesla

North Holland, Netherlands (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Unity - Account Manager

Unity

Seoul, South Korea (On-Site)
2 Months ago
PwC - IFS - Clients & Markets - Account driver - Senior Associate - KSA, Riyadh

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
10 Months ago
Moloco - New Business Account Manager(Implementation)

Moloco

Beijing, China (On-Site)
2 Months ago
Ziff Davis - Ekahau Account Manager EMEA

Ziff Davis

Spain (Hybrid)
1 Month ago
Site Core - Enterprise Account Executive (Install Base)

Site Core

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
gitlab - Sr. Director, Customer Success - Public Sector

gitlab

(Remote)
2 Months ago
Lilt - Enterprise Account Executive

Lilt

London, England, United Kingdom (Hybrid)
6 Months ago
Ion - Technical Support Analyst, Toronto - 4363

Ion

Toronto, Ontario, Canada (On-Site)
9 Months ago
Motorola solutions - Account Executive with focus on Defense

Motorola solutions

Oslo, Oslo, Norway (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Spain

Ziff Davis - Talent Acquisition Sourcer

Ziff Davis

Madrid, Community Of Madrid, Spain (Remote)
2 Months ago
Workato - Senior Software Engineer (Platform, Ruby)

Workato

Barcelona, Catalonia, Spain (Remote)
2 Months ago
nissan - Information Systems & Technology Controller

nissan

Los Corrales De Buelna, Cantabria, Spain (On-Site)
1 Month ago
Welltech - Senior Data Engineer

Welltech

Spain (Remote)
3 Weeks ago
luxsoft - Senior Commodities Business Analyst

luxsoft

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Universally Speaking - Swedish Games Tester

Universally Speaking

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Marsh McLennan - Junior Risk Consulting Analyst

Marsh McLennan

Madrid, Community Of Madrid, Spain (Hybrid)
2 Months ago
Thales - .NET Engineer

Thales

Madrid, Community Of Madrid, Spain (Hybrid)
2 Months ago
Giggle bug - 2D Animator - Belzebubs

Giggle bug

Las Palmas De Gran Canaria, Canary Islands, Spain (On-Site)
3 Months ago
Aristocrat - Senior Associate Product Manager

Aristocrat

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Salesforce - Senior Manager, Customer Success Management

Salesforce

Mexico City, Mexico (Remote)
2 Months ago
Silicon Labs - Linux Support Specialist

Silicon Labs

Budapest, Hungary (On-Site)
2 Months ago
Neolytix - Customer Success Specialist

Neolytix

Chicago, Illinois, United States (On-Site)
3 Weeks ago
Trek - Customer Care Executive

Trek

Haryana, India (On-Site)
5 Months ago
Playtika - Customer Support Specialist

Playtika

Israel (On-Site)
3 Months ago
Sailpoint - Head of Global Customer Success Operations

Sailpoint

Austin, Texas, United States (On-Site)
1 Month ago
Thales - Customer Experience Specialist

Thales

Mexico City, Mexico (Hybrid)
2 Months ago
TransPerfect - Player Support Agent - Japanese

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
1 Year ago
Veeam Software - Customer Success Representative, Velocity (Polish Speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
3 Weeks ago
Granicus - Customer Success Consultant - Strategic Accounts

Granicus

Costa Rica (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

Kraków, Lesser Poland Voivodeship, Poland (On-Site)

Vancouver, British Columbia, Canada (On-Site)

Pune, Maharashtra, India (Hybrid)

San Francisco, California, United States (On-Site)

State Of São Paulo, Brazil (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Vancouver, British Columbia, Canada (Hybrid)

Vancouver, British Columbia, Canada (On-Site)

Vancouver, British Columbia, Canada (On-Site)

Pune, Maharashtra, India (Remote)

View All Jobs

Get notified when new jobs are added by Autodesk

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug