Customer Support Assistant
Job Summary
Job Description
- Respond to customer inquiries
- Troubleshoot basic technical issues
- Maintain accurate customer records
- Follow up with clients
- Collaborate with internal teams
- Stay up to date with product knowledge
- Excellent communication skills
- Strong problem-solving abilities
- Attention to detail
- Ability to work independently and in a team
- Associate's or bachelor's degree
- Previous customer support experience
- Comfortable with technology and software
- Competitive salary
- Opportunities for professional growth
- Internal advancement opportunities
- Ongoing training and development
- Supportive and collaborative work environment
- Full-time, stable position
1 skill required
Job Details
Company Description
About Us
At Catch Vibe Voice, we’re more than just a communications firm — we’re a dynamic platform that helps businesses, creators, and brands find their unique voice. Our mission is to craft compelling narratives and strategic messages that resonate with audiences and elevate brands to new heights. With a focus on innovation, clarity, and precision, we empower our clients through powerful communication strategies that inspire action and build lasting connections.
Job Description
Job Description
We are seeking a proactive and detail-oriented Customer Support Assistant to join our team in Jersey City, NJ. The ideal candidate will be responsible for delivering excellent support to our clients, resolving inquiries efficiently, and ensuring customer satisfaction with every interaction. This is a full-time position offering a collaborative work environment and opportunities for career advancement.
Responsibilities
Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner
Troubleshoot basic technical issues and escalate complex cases as needed
Maintain accurate records of customer interactions and issues
Follow up with clients to ensure resolution and satisfaction
Collaborate with internal teams to improve support processes and customer experience
Stay up to date with product knowledge and company updates
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Previous experience in customer support, help desk, or a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Comfortable with basic technology and software tools
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary ($47,000 – $53,000 annually)
Opportunities for professional growth and internal advancement
Ongoing training and development
Supportive and collaborative work environment
Full-time, stable position in a growing company
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About The Company
Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.
Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.
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Website: www.publicisgroupe.com
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