Fraud Support Specialist

3 Weeks ago • All levels • Customer Service

Job Summary

Job Description

As a Financial Crime Senior Analyst - Fraud, you will act as a liaison between Global Fraud and the local market, ensuring alignment and effective communication. Your responsibilities include managing senior stakeholders, monitoring operational and investigative indicators, and managing investigative operational crises. You will also be responsible for mapping, updating, and reviewing investigative operational processes, training the team in fraud processes, and enhancing investigative strategies and tools to improve fraud detection and prevention. The role requires proficiency in data analysis, project management skills, and excellent communication skills. The position is based in Bogotá, Colombia.
Must have:
  • Bachelor's degree
  • Proficiency in data analysis and performance metrics
  • Ability to implement innovative practices
  • Competence in project management
  • Advanced or fluent English
  • Excellent communication skills
  • Collaborative teamwork skills
  • Engagement in continuous team development
  • Strong analytical skills
Good to have:
  • Prior experience in global fraud investigations
Perks:
  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • Nu Language - Language learning program

Job Details

About Us

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/

Our Customer Excellence team

We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.

As Financial Crime Senior Analyst- Fraud  you'll be expected to:

  • Acting as the liaison between Global Fraud and the local market, ensuring alignment and effective communication.
  • Managing senior stakeholders within the squad, chapter, and BU;
  • Monitoring operational indicators (queues, backlog, time spent) and implementing action plans;
  • Monitoring investigative indicators (catch release, agent accuracy ) and implementing action plans;
  • Managing investigative operational crises (high and low queues, mass disputes, attack containment, fraud loss crises, etc.);
  • Mapping, updating, and reviewing investigative operational processes (creating workflows, documentation, process updates, macro creation);
  • Being responsible for training the team in fraud processes (creating support materials, training, and operational capacity building).
  • Enhancing investigative strategies and tools to improve fraud detection and prevention.

As a Financial Crime Investigation Senior Analyst  you're expected to:

  • Bachelor's degree
  • Proficiency in data analysis and performance Fraud and Investigative Operations metrics;
  • Ability to implement innovative practices that promote positive organizational environments;
  • Competence in project management;
  • Advanced or fluent English
  • Excellent communication skills, both written and verbal;
  • Collaborative teamwork skills for discussing cases and workflows;
  • Engagement in continuous team development and training, with an interest in creating an environment conducive to learning and professional advancement;
  • Strong analytical skills and attention to detail.
  • Prior experience in global fraud investigations is a highly valued asset

the position is based in Bogotá, Colombia.

Core Benefits:

  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • Nu Language - Language learning program

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that’s why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).

Similar Jobs

Glean - Sales Development Representative

Glean

Nashville, Tennessee, United States (Hybrid)
1 Month ago
Philips - Business Manager Imaging - Benelux

Philips

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
ISG - Tango Developer - SSE / SubCon

ISG

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Handy games - Narrative Game Designer

Handy games

Giebelstadt, Bavaria, Germany (On-Site)
2 Months ago
Betson Group - Director of Operations

Betson Group

Tbilisi, Tbilisi, Georgia (On-Site)
2 Weeks ago
USE Insider - Customer Success Manager - Germany

USE Insider

Berlin, Berlin, Germany (Hybrid)
8 Months ago
quience - Customer Service Representative, Retention Specialist (French Speaking)

quience

Toronto, Ontario, Canada (On-Site)
12 Hours ago
Growe - Customer Service Supervisor

Growe

Chile Chico, Aysén, Chile (On-Site)
1 Month ago
gitlab - Customer Success Manager

gitlab

Brazil (Remote)
1 Month ago
Keywords Studios - Japanese Customer Support Agent - Gaming

Keywords Studios

Suginami City, Tokyo, Japan (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Capgemini - C++ QT Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Survay Monkey - Senior Technical Support Engineer

Survay Monkey

Heredia, Heredia Province, Costa Rica (Hybrid)
1 Month ago
Coupa - Talent Strategy Lead

Coupa

Ontario, Canada (Remote)
1 Month ago
Playground Games - Lead Gameplay Animator

Playground Games

England, United Kingdom (Hybrid)
6 Months ago
FICO - Senior Business Operations Analyst

FICO

London, England, United Kingdom (On-Site)
3 Weeks ago
beghou consulting - Marketing Ops/Growth Specialist

beghou consulting

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
PwC - Senior Associate-SAP FICO-RDC-Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
8 Months ago
bytedance - Growth Strategy Product Manager - Global Payment

bytedance

Singapore (On-Site)
5 Months ago
Capgemini - Business Advisor

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
entrata - Business Development Representative

entrata

Lehi, Utah, United States (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Bogotá, Bogota, Colombia

endava - Data Engineer (Azure)

endava

Bogota, Colombia (On-Site)
1 Month ago
Rippling - Global Payroll Operations Specialist - Colombia

Rippling

Colombia (Remote)
2 Weeks ago
ansira - Senior Full Stack Developer

ansira

Colombia (Remote)
2 Days ago
Marsh McLennan - International Account Executive (insurance)

Marsh McLennan

Bogota, Colombia (Hybrid)
3 Weeks ago
Iron Mountain - Strategic Planning Collector

Iron Mountain

Bogotá, Bogota, Colombia (On-Site)
1 Month ago
endava - Senior Fullstack Developer (Java+React)

endava

Cali, Valle Del Cauca, Colombia (On-Site)
3 Weeks ago
nubank - IT & Cyber Risk Management Specialist

nubank

Bogota, Colombia (On-Site)
1 Month ago
N-ix - Senior/Lead Java Support Engineer

N-ix

Colombia (Hybrid)
1 Month ago
Gamebreaking studios - Software Development Engineer 2 (Unreal Game)

Gamebreaking studios

Colombia (Remote)
1 Month ago
GoDaddy - Backend Senior Software Engineer- Commerce Risk

GoDaddy

Colombia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Rippling - Senior Support Specialist (French & English Support)

Rippling

Dublin, County Dublin, Ireland (Hybrid)
3 Weeks ago
Zenoti - Customer Success

Zenoti

Hyderabad, Telangana, India (On-Site)
1 Month ago
Anthology  Inc  - Customer Success Manager

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Illumina - Customer Care Specialist

Illumina

State Of São Paulo, Brazil (On-Site)
1 Year ago
NinjaVan - Customer Service Officer

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
18 Hours ago
Spyke Games - Customer Support Specialist (Disabled)

Spyke Games

İstanbul, Türkiye (On-Site)
7 Months ago
brass lion entertainment - Senior Customer Success Manager, Enterprise

brass lion entertainment

Ontario, Canada (On-Site)
1 Week ago
Ettain Group - Help Desk

Ettain Group

Irving, Texas, United States (On-Site)
10 Years ago
QS Quacquarelli Symonds  - Customer Success Manager

QS Quacquarelli Symonds

London, England, United Kingdom (Hybrid)
1 Month ago
Amber - Customer Support Agent

Amber

Manila, Metro Manila, Philippines (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Nubank was born in 2013 with the mission to fight against the complexity of the financial market to help our customers regain control of their financial lives. We have spent 11 years dedicated to bringing very simple ideas to places no one has ever taken them. For us, past success does not guarantee the future, which is why every day is “Day 1.” Being part of Nubank is embarking on a long-term journey where we know each challenge sparks creativity and innovation, where obstacles become opportunities to go a little further. Recently, we reached the milestone of 100 million customers globally, a significant achievement in our journey, but we know it wasn’t just the customers who chose us. We have over 8,000 Nubankers who choose to work with us daily.

State Of São Paulo, Brazil (On-Site)

Montevideo, Montevideo Department, Uruguay (On-Site)

Mexico City, Mexico (On-Site)

Mexico City, Mexico (Hybrid)

State Of São Paulo, Brazil (On-Site)

State Of São Paulo, Brazil (On-Site)

State Of São Paulo, Brazil (On-Site)

State Of São Paulo, Brazil (On-Site)

State Of São Paulo, Brazil (On-Site)

State Of São Paulo, Brazil (Hybrid)

View All Jobs

Get notified when new jobs are added by nubank

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug