IT Delivery & Operations Manager

IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes. IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes. Team Leadership & People Development – Strong people leadership skills with the ability to manage performance, mentor, and drive a collaborative team culture. Scrum & Agile Delivery – Hands-on experience running scrums, sprint planning, and delivery tracking. Capacity & Resource Planning – Ability to manage team allocations across projects and BAU support. Process Mapping & Documentation – Proficiency in defining, optimizing, and documenting IT and business processes, system flows, and SOPs. Communication & Stakeholder Management – Strong written and verbal communication skills; experience representing IT to senior stakeholders locally and globally. Change Agent Mindset - Proactively identify ways to improve processes, drive efficiency, and scale delivery maturity. Problem Solving  – Able to manage escalations, identify root causes, and implement durable fixes across Ops, Data, and Infrastructure. Able to contribute in strategic initiatives and project implementations  Technical Awareness (Not hands-on, but needs to understand): Enterprise systems – Functional understanding of system stack  Data Platforms – Familiarity with data pipelines, ETL, data warehousing concepts